Internet down for over 6 hours on 9/26, usage next day showed almost one quarter of MONTHLY priority data gone. Spent over two hours on phone with "Customer Care/ Tech Support" - and literally no care, no support. Our usage history shows that we average 7-8 GB/day priority data usage, so how, we asked, could 43GB disappear in one day, a day when our internet was unused for most of the day? They evaded, avoided answering. We are beyond frustrated, knowing that this could happen again and we have no recourse.
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