dbnovak
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Re: HughesNet Voice Web Self-Care Administration
Hi Amanda, Just cleared cache and cookies - had the same error message (Something has gone wrong, please try again) and the link to Call Records still go to a blank page except for a Welcome message...additionally I've tried Microsoft Edge and FireFox browsers with same results. Also wanted to mention the strange message on the Port My Number page sayingThis account already has a pending port request with a scheduled date of: 6/27/2016. Thanks, Amanda!5.6KViews0likes1CommentRe: HughesNet Voice Web Self-Care Administration
New password reset link didn't change anything...Thanks for trying though! I copied theVoice Web Care pages and pasted them below...something interesting changed - in the past the Port My Number link said I had already Ported this number (which is accurate) But now the message is: This account already has a pending port request with a scheduled dateof:6/27/2016... Here is the main page: Web Self-Care Administration Call Records Port My Number Logout Something has gone wrong, please try again ©2017 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar Company Here is the Call Records link: Welcome ©2017 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar Company And here is the Port My Number link: Before starting,click hereto read common reasons why customer's port requests can fail. If you have further questions, please click the question mark " " for helpful hints. VOICE PORTING *is a required field This account already has a pending port request with a scheduled date of: 6/27/2016. Port your telephone number to HughesNet Service Use a copy of a recent bill from your previous telephone carrier to help accurately fill in the information required below Phone Number to be Ported*: Name Associated with Previous Phone Company Account First Name*: Last Name*: Address Associated with Previous Phone CompanyAccount Address 1*: Address 2*: City*: State*: Zip*: Previous Phone Company Name : Previous Phone Company Account Number : PIN (if available) : Please be advised that this process will take 10 BUSINESS DAYS TO COMPLETE. PrintCancel14KViews0likes10CommentsRe: HughesNet Voice Web Self-Care Administration
Hi Liz, I reset the password, saved new challenge questions, logged in with new password and still the same...bummer Still get the "Something has gone wrong, please try again" and Call Records takes me to blank page? If I knew how I'd send screen shots. Really thought that would be the answer - I seem to remember that this problem started after I got the My.hughes.net password confused with the Voice (BigRiver) and had problems resetting it... Appreciate any other ideas! Dave18KViews0likes21Comments