About dbnovak

My Web Self-Care Admin is working 100%. Thank You very much, Amanda, and please thank Liz for me too!   dave ... View more

Thank You! ... View more

HI Amanda, Could you let me know if any progress with my Voice Web Sel-Care Administration... Thanks! Dave   ... View more

Sounds like a plan! Thanks, Amanda...Have a great weekend. ... View more

Hi Amanda,   Just cleared cache and cookies - had the same error message (Something has gone wrong, please try again) and the link to Call Records still go to a blank page except for a Welcome message...additionally I've tried Microsoft Edge and FireFox browsers with same results. Also wanted to mention the strange message on the Port My Number page saying  This account already has a pending port request with a scheduled date of: 6/27/2016.   Thanks, Amanda!     ... View more

Got it - Thanks! ... View more

Of course I'll send login info but don't know how to private message you? I'll see if I can figure it out, I'm sure it's right in front of me!   ... View more

New password reset link didn't change anything...Thanks for trying though!  I copied the Voice Web Care pages and pasted them below...something interesting changed - in the past the Port My Number link said I had already Ported this number (which is accurate) But now the message is:  This account already has a pending port request with a scheduled date of: 6/27/2016...   Here is the main page: Web Self-Care Administration Call Records Port My Number                                                                                                                         Logout Something has gone wrong, please try again    © 2017 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar Company     Here is the Call Records link:   Welcome © 2017 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar Company   And here is the Port My Number link: Before starting, click here to read common reasons why customer's port requests can fail. If you have further questions, please click the question mark " " for helpful hints. VOICE PORTING * is a required field This account already has a pending port request with a scheduled date of: 6/27/2016.   Port your telephone number to HughesNet Service  Use a copy of a recent bill from your previous telephone carrier to help accurately fill in the information required below Phone Number to be Ported*:   Name Associated with Previous Phone Company Account  First Name*: Last Name*: Address Associated with Previous Phone Company Account  Address 1*: Address 2*: City*: State*: Zip*: Previous Phone Company Name  : Previous Phone Company Account Number  : PIN (if available)  : Please be advised that this process will take 10 BUSINESS DAYS TO COMPLETE. Print Cancel ... View more

Thanks, Liz - I'll try the new password reset link and let you know... ... View more

Hi Liz, I reset the password, saved new challenge questions, logged in with new password and still the same...bummer Still get the "Something has gone wrong, please try again" and Call Records takes me to blank page? If I knew how I'd send screen shots. Really thought that would be the answer - I seem to remember that this problem started after I got the My.hughes.net password confused with the Voice (BigRiver) and had problems resetting it... Appreciate any other ideas! Dave     ... View more

Please send the password reset email... Thanks, Liz!     ... View more

Hi Liz, Thanks for the quick reply...   I still have the same problem. No problem accessing the Voice Manage under My Services, take me to: "My Services You currently have HughesNet Voice. Please click on the Manage button below and a new window will open where you can manage your HughesNet Voice account." When I click on the "Manage" link on the bottom of the window takes me to HughesNet Voice Log In...After entering email and password takes me to Web Self-Care Administration with Call Records  and Port My Number links, has a light blue bar with Logout link - under the blue bar is the message "Something has gone wrong, please try again" The Call Records link takes to a blank screen...the Port My Number takes me the Porting page with a message that I have already ported my number.  I've tried to access the Voice Web Self-Care Admin site from 3 different laptops and a desktop tried Chrome and Microsoft Edge with same results. I remember I was able to access the Voice self-care administration when I hooked up voice back in 2016 but have not been able to since. I've tried many calls into customer service and talked to many nice people for hours with no luck so gave up. I'm retired now so have time to deal with this again. I'm really confused that you are able to get in, are you able to see our call records...maybe something very simple? If you could help me with this you'll be my new super hero...one step above Wonder Woman! Dave       ... View more

Thanks! ... View more