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03-08-2017
05:55 AM
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08-16-2014
02:44 PM
I'm not sure its illegal to do that but it surely isn't good for business. I do know if someone asks me about them I will give them the full rundown of my experience. My service has been great the last few months I've had it, but I will let them know about the billing issues.
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08-14-2014
11:00 PM
4 Kudos
Yes I found all that out AFTER I had my account overdrawn. your people do not explain these things to the customer when they call. The first person said "we will debit your account on the 11th for your next bill, no problem" She never said my account would be prorated nor did she tell me it would be another month before this happened, hence the second overdraft. But the main thing is I NEVER signed up for automatic payments. I was never asked and I did not authorize it. And the other thing that is not right is the salesman that I spoke with when I signed up never said that the account would be debited when the bill was issued. Your bills have an issue date and a due date, That is the day the bill is due to avoid late charges, we should have that 10 days to view the bill and contact customer service for an explanation if we are not happy with it. No matter how you slice it up its still poor billing practices.
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08-14-2014
10:55 PM
I was never asked. you definitely need to train your employees better.
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08-14-2014
10:53 PM
I agree with Charles, I do almost all of my bills online and quite a few are direct debit and they all pull on the due date not the issue date and I always have a chance to review the bill. And there is no "service charge" if I want to pay it on my own. I think you need to get a new billing system this one is definitely a fail.
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08-12-2014
11:49 PM
Hi Warren, the case number I have is #42570821 I believe that is for the credit for the overdraft fee's but can't remember and its the only one I have.
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08-12-2014
10:41 PM
Hi Janice, I never signed up for it or agreed to it, they just did it. Then when I wanted to cancel it she said I would have to pay an additional $5 a month. I don't believe in paying extra fee's that do not cause any extra work on the part of the company. Its a rip off
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08-12-2014
12:49 AM
1 Kudo
I have never in my life dealt with a company that withdraws the payment from your account on the day they send you your bill, which clearly states the due date is 10 days later, leaving you no time to dispute the charges or make sure you have enough funds in your account. Also the two times I contacted customer service about this I was lied to or not given all the information. The first time the woman neglected to tell me that they would pro-rate my account because I wanted the payment pulled on the due date not the issue date, but all they did was change my billing period. The second time a different woman said she would send me an email with my invoice 10 days before it was pulled and I never got any email until today when they pulled the funds out of my account. Because of this I incurred $70 in overdraft charges on my bank account and received a measly $30 credit. But the biggest thing is that if you want to cancel your automatic withdrawal (which I never signed up for in the first place) you have to pay an additional $5 a month. I am very disgusted with this company and their business practices and I will not recommend Hughesnet to anyone.
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