About Carla Spradling

Thanks Charles, I will do that as soon as I finish the "5 hours of unplugged router" test. Then, if I still have problems, I will start a new thread and continue from there. Thanks for the help. It's greatly appreciated! ... View more

Lea, I have to tell you that I've been having the same problems for a couple of weeks. Finally got fed up with it today and called in for help. After I explained my problem, the person I talk to proceeded to tell me about a new plan with new equipment and only a 1 year commitment before they even tried to help me troubleshoot the problem. I asked why would I want to start a new plan, get new equipment and of course, sign a new service contract, when I didn't even know what was going on with my current equipment. There may be nothing significant wrong. I was then told that old satellites are being turned off all the time and this will prevent my service from being interrupted. When I said no and I want to find out whats going on with my current set up I was given a lesson on how the internet works and how data is exchanged and that it may even be my coffee pot using the data! I'm following along with the troubleshooting, like a good girl, but I've got a feeling that most of this is happening so Hughesnet can sell me new equipment and make me sign a new contract. Thats about how it happened 3 years ago and that contract was up exactly a year ago. I've been reading this thread and have found several things to try, Thanks for your help everyone, but I'm very doubtful that anything with change including them trying to sell me more "stuff". We have 2 devices and a router. Thats it. The router is Linksys brand. We have a laptop which is wireless and a desktop computer that is not. I've turned off all of the updates. Here's something I can't figure out...when checking my data usage, the chart shows usage during all 60 minutes between 12-1pm this afternoon. Our data ran out at 12:25. ( it actually dropped from 46% left at 11:55am to 0% at 12:25pm - a half hour of typing 1 email!) That's when I logged off and called Hughes. How could I have data usage for 35 more minutes if I wasn't even on? I'm as frustrated as you are! ... View more