About Thomas Ritter

OK Chris, thanks again. I appreciate your attention and professionalism! ... View more

This reply was created from a merged topic originally titled BILLING!. OK, back on May 20th i got an invoice, same day I got an e-mail message. The invoice states I am to get a refund on May 30th, guess what, to date (Its June 2nd) no refund! The email said I was to pay the amount due on the invoice, which is -$46.29...the amount of the refund? Now, I can no longer log in to my old account (since its been cancelled) to check on the update of when I can expect my refund? ... View more

I received the following from UPS today confirming delivery of the parts I returned: Tracking Number:1Z6W37599002186019 Service:UPS GroundWeight:2.00 lbs Delivered On:05/28/2015 10:11 A.M. Delivered To:GAITHERSBURG, MD, US Signed By:LY Left At:Dock ... View more

Well, I won't comment on whether I have a better provider or not, but if you compare $$$ & cents, With Hnet, I was paying $59.99, plus $9.99 lease fee, and an $11.99 "express fee" which i had no clue what that was for...and the tax...for a 10/2 plan which never remotely approached the performance that was promised, and the technical service people treat everyone like they are idiots. Now I'm getting 105Mbps/20Mbps but it does have a data cap.....of 300GB each month...and my per month bill is.....$69.99 per month. And once I purchase my own cable modem and return the old, I'll save the $10 per month box rental fee.  ... View more