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About samantha wagley
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03-08-2017
05:56 AM
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07-10-2015
06:25 PM
I thought this was resolved but a new month, same problem. A few days ago I sent an email with an attached image to Wiiliam, who previously responded to my problem. I haven't gotten a response so here I am again. Last month William told me my problem was fixed. He said that my monthly bill would be reduced by $10 for, I think, 6 months; and that my acct would no longer be debited. At all. Period. Not even for my regular payments. I am now receiving paper statements and plan ro remit my payments via the mail. We both agreed this was best considering my loss of trust and confidence in this company. And yet, that phantom charge of $104 has shown up again. What the hell.
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06-03-2015
10:58 PM
This is a screencap of my online bank acct summary back in April. I also have some for May and June. I have my bank statements and letters informing me of nsf charges as well. I also have print outs from the bank for each charge in April and May. These are the documents I've faxed three previous times. A woman I spoke to at the bank said it looked like I was being charged for two accts. I'd be willing to upload images of these documents or email them. I just want this issue resolved and my money back. Thank you for your help.
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06-03-2015
02:38 PM
I've had problems ever since my upgrade in January. First it was double charges; Jan to Mar, two charges would appear in my online bank listing. The 2nd would disappear with no problem. However, I did call to try and find out what was going on. "Customer Service" had no clue. Starting in April, money for a second charge actually started coming out. This led to a chain reaction of bounced debits and overdraft fees. It happened in May too. I've lost count of how many times I've called and emailed with no result. I've faxed proof of these charges 3 times; "Customer Service" claims to never have received them. One guy I talked to agreed to give me a credit for June's service. It's June now and what did I see when I signed into my bank acct a few hours ago? A charge for HughesNet and NSF charges rolling in behind it. I'm sick of this. If it continues, I'll have to cancel service. I can't lose anymore money.
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