About debbie.jean.bro

Hi @branbomn, I highly suspect your issue was being in FAP (Fair Access Policy, meaning when they slow you way down because you have run out of data). I think this for two reasons. First, you mentioned the first month went fine and just a few days into month two you were running super slow and couldn't stream. Well, you get unlimited data the first month, so that makes a lot of sense. Second, you mentioned you upped your data and therefore your speeds were back up to normal. That tells me you had run out of data and were being throttled, as it is called. Once you purchased more data, your speeds were returned to normal. It is true what @maratsade, @GabeU, and your sales rep told you, in a technical sense. When you are in FAP, it is mainly just good for text browsing--you can read the news, check your email, etc. But it's not much good beyond that because it's just so darn slow. If you want to stream something short on Youtube, you can probably do it in low resolution, if you pause it at the beginning and let it load (give it LOTS of time to load!). But if you want to stream a movie, forget about it, unless you have the patience of Job! You'll be buffering every 15 seconds and it will take you 4 hours to watch a 90 minute movie (in my experience ). OPTIONS: • Buy more data • Stream movies during bonus time (I think it's 2:00-7:00 AM most locations) • Set your device to download movies during bonus time and then watch them whenever • ALWAYS watch video in the lowest resolution available! There are other threads on here that explain how to do that. • Search the history here and learn all the hacks for using less data. Just watching in low res vs. high res can increase your streaming time by a factor of three or more! • Do Netflix the old-fashioned way, via disc by mail. With Hughesnet, you cannot watch unlimited movies because you have limited data. However, you CAN stretch the data you have immensely by learning some simple tips and tricks! I hope this helps. Sincerely, Debbie ... View more

Hi @chiquita! I agree. I've never used HN as my homepage, but MS Edge does the same thing--all Hollywood gossip and click-bait. Thus, my homepage is BBC News. If you want news to come up as your homepage, you can choose from the American usual suspects, i.e. NBC, ABC, CBS, FOX, CNN, etc., or go to virtually any news provider in the world. ... View more

Hi , We really would be happy to help! There are a lot of ways you can improve the quality of your Hughesnet experience, but first we have to know what's going awry. There is a bit of work at your end, starting with communication. If you don't reply or just give up, a moderator will close the thread and then we have to start all over again the next time. Second, there will be series of tests you will need to perform, following the instructions to the letter. Yes, this can be a pain in the backside, but really it's not all that bad. Besides, a little inconvenience now surely would be worth it to resolve your speed issues, right? And that's it! Just keep communicating with us and follow directions on testing. I'm sure we can get to the bottom of this. Frankly, I doubt it's simply a matter of congestion since you seem to imply that it happens consistently, all day every day. It may be a partial explanation. But let's find out! In any event, we can get you answers, if you're willing to engage with us. EDIT: If you do want help, please open a new thread in tech support. Thanks! Sincerely, Debbie ... View more

@gaines_wright, you're most welcome! 😀 ... View more

@BirdDog, You beat me to it, haha! ... View more

Hi @HSawickijr,   I tried to edit my above reply, but my computer was being stinky, so I'll just clarify here. I don't want to set false expectations for what the moderators will do, so please allow me to clarify.   IF the moderator determines you were outright lied to, you MAY be entitled to a full cancellation of your early termination fee. IF they determine there was a misunderstanding that should have been been more clearly explained on the sales person's end, you MAY get a partial reduction.    My intention was to walk you through the process, not predict what the outcome will be. I'm not a Hughesnet employee, and only the moderator and Hughesnet can determine what kind of ETF reduction/elimination you will get, if any. ... View more

Hi @pmtroutok,   The moderators of the site will be back in the office on Monday, and they will look into this for you. They are much, much more helpful than the phone representatives. If you can, I'd advise waiting until Monday and not wasting your time on the phone on hold waiting for a customer service representative who will likely not be that helpful.   Sincerely, Debbie ... View more

Hi @Roy,   I'm not a moderator or employee of Hughesnet, just a customer. However, I'd like to put my two cents in and say I hope Hughesnet will consider the circumstances here and set aside the early cancellation fee. I'm really sorry your equipment got stolen! Who the heck robs a non-profit?!?   By the way, just because I'm curious, what was the non-profit and what was the event you held using Hughesnet?  ... View more

@GabeU wrote: @HSawickijr   I'm sure one of the reps will put in a request for a sales call review to verify the misinformation.     Hi @HSawickijr!   So sorry this miscommunication occurred. So here's the deal:   The "mods" or moderators of this community board will be able to order up the recording of your sales call. As @GabeU said, this can take a few days, so please be patient. After the moderator receives the recording, she/he will listen to it to determine whether you were misled by the sales representative. If you were indeed misinformed, you will be entitled to cancel your Hughesnet account without having to pay the $400 early termination fee. Be aware that, unless you purchased your equipment (i.e. the dish, modem, etc.) you will have to return it. But they make it easy vis-a-vis sending you the correct box(es) with pre-paid mailing labels.   Hope this helps!   -Debbie     ... View more

I'd like to put in my two cents on this one. To me, this entire thread is an example of the outstanding work the moderators do for us. As well, it may point out some of the weaknesses of the Hughesnet system. I'm not a technical expert, so I can't say why it would take six months to upgrade something to make the MyAccount secure, which is obviously an issue that is concerning to many paying customers. However, I want to give extra kudos to @Amanda, who has stayed on top of this issue on behalf of the customers this whole time. She doesn't have the power to make the upgrade to the system herself, nor can she tell the engineers/programmers what to do and when to do it. She can only advocate for us, and she has done that superbly. Thanks, Amanda! I'm hoping, along with everyone else, that we can indeed have our MyAccount area completely secure sooner rather than later. ... View more

@MarkJFine Thanks! I'll check it out!! ... View more

@maratsade wrote: Good for you, Debbie, for getting rid of your TV.  I cut the cord 4 years ago and I'm glad I did (though others in my household still watch TV).   I can still watch news online if I choose to, and other things as well, but the TV is history for me.   I watch DVDs when I have time too.  @maratsade  Same here. All I ever watched was the news. I can read all the news I want for free on the internet, and I watch Meet the Press most Sunday mornings on my phone, just the segments I'm interested in. Joy likes to watch the Seahawks, but we can live stream a game a week without going in FAP because we don't stream anything else during normal hours. ... View more

@maratsade  Thanks! ... View more