WOW, errinnystrom, WHAT A STORY. Sounds a lot like mine. Patience of Job. Yes. Still sounds a bit like me. This HS Sat internet is great. Except when it isn't. I was a very happy customer for 2-1/2 years. Worked fine. But past 7 months - up to an including TODAY with good evidence (10 times more than the above suggested charts / screenshots) of 1/4 Gigabyte of DDDD in 4 hours. Once this past week over 2Gb disappeared in one hour And I don't even have a ROUTER in the house. Very low tech small house. 95% of my use is as good reliable vista computer which uses almost nothing as to data for a day IF NO DDDD. No Smartphone. Dead zone for cell. AS I said, low tech. I think something is badly broken inside Hughes and that they will not admit ANY of it. I know that is conclusory but it is NOT without a lot of evidence. Here, on this forum, it is clearly written that no one had ever proven Phantom Usage / Data Drain / Data Shrinkage / Data Loss / and the best moniker DDDD - Dreaded Data Drain Disease = “DDDD.” The time it takes to TRY to get someone to listen with the accompanying records, data presentation is horrendous. I have DONE the above screenshots, to be told indirectly that “It’s the time zone.” “You don’t understand.” Well, there were 8 zeros BEFORE the DDDD event and 5 zeros AFTER so even if I could not count nor add and subtract THREE (I am in Pacific time) something was still awry. I, too, have tried to plug my data “holes” and think I have done a thorough job. All my data loss, and it is an aggregate of probably 100 Gigabytes total, is WITH LAN CABLE DISCONECTED, hanging in the air. Another time, taking up weeks, the conclusion was “It’s the router.” Great day. How about a course in remedial reading? EVERY TIME I reported the DDDD events and there were dozens, (to Frontier at first) I not only related that there was no router in the HOUSE, but I had the techs read back to me their notes. I did this, knowing that it SEEMED to be Hughes’ style to dismiss all of us as kooks or charlatans and IT / computer -ignoramuses. They are always all right We are always ALL wrong. TO be clear, I am sure MOST of the data usage is indeed correct, that it is US, the customers, not being aware and having to face a large learning curve or just where our data is being chewed up. That said, it is NOT the case with me, and with what APPEARS to be some others out there. I wonder how much of a problem this DDDD actually is. If anyone inside Hughes actually suspects this and is in any way covering it up I would think that it would be criminal, not just a civil argument for arbitration etc. I do not mention this because I am at all interested in litigation I am not. I would just like to see this service work like it did for the first 2-1/2 years. Recently, with good screenshots, I have “CAUGHT” data drain in the same hour I was legitimately connected and USING internet. It is a bit hard to prove, but I have done it several times. Well, I don’ think anyone at Hughes would accept anything as proof. Now, I am a real Pollyanna, trusting believing. UNTIL SOMEONE smashes my toes several times. Then maybe I might get the idea you don’t have my interests at heart. I doubt I can get anyone to listen, because all I get is dismissal, With one happy exception. There is one amazing Champion, with also the patience of Job, who is trying some other angles to present the case. He believes me. There is NO FRAUD here. No tinkering with the equipment. I want the TRUTH. I have devoted probably 200 hours (admittedly not all of them efficient due to learning curve) and 1000 pages of records, a lot of them printed out - so I could intelligently communicate with Frontier tech and report the ongoing problem. In the past 7 MONTHS I have been experiencing DDDD. 1/4 Gigabyte last night. I am NOT making this up. 2 days ago it was 2.3 GB. Please, Champions, don't tell me to make the screenshots. I do that, and in spades. The red (DISCONNECTED) and GREEN CHECKS (you Champions known what of the SCC "Diagnostics to which I refer) are ALL WRONG. Horribly so. I am NOT connected when Hughes checks. I AM connected sometimes when the red X's indicate I am not. If you want to skim over my story (don't read it - it will take too long and is about 37 pages in length) It is currently open. A case has been at Hughes open since mid-AUGUST. (I am indirectly a Hughes customer but subcontracted (if that is the right word) through Frontier. Frontier is excellent, however, except this time they are indeed slow about doing what Hughes directs which is to change to THIRD HT1100 modem. That will occur soon. Frontier has no ability to fix the high-tech part of any problem. However,. i have had LARGE DDDD with modem powered down (unplugged from the wall - which I very, very rarely do so Hughes can retrieve data if they want). Not sure if this was worth the 1-1/2 pages of long read. Misery loves company? Well, I am not really miserable. Disappointed? Yes. Frustrated, For sure. It is nice to hear the DETAILS of someone else going through this same Internet from hell and to know I am not crazy and am not alone experiencing the difficulties. Well, that’s my story. Not done yet. Hope it has a happy outcome. Hope springs eternal. Larry Lewis Nordman, Idaho
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