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02-15-2021
05:22 PM
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06-19-2017
08:58 PM
Hi Liz, It is not common for me to be on the computer before 7 AM. However, I was on at 5 AM the other day and I did NOT notice this same problem. Thank you for looking into this for me. One other item of clarification....when I am looking at the usage history graph, are those times local? Do they take into account daylight savings time? Just wanted to make sure of that.
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06-15-2017
10:01 PM
Thank you Gwalk900 for that detailed explanation. That makes sense although as Corrosive pointed out, that was supposed to change for HN9000 users so that the bonus period was between 2 AM and 8 AM local time. The issue I mentioned at the outset is that data used before 7 AM (350 MB) does appear to have come out of my daily anytime data rather than the bonus data. I will obviously have to watch this closely in the future.
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06-14-2017
12:17 PM
Please let me know when you get further clarification as I feel that we are being short-changed on our bonus time since we do not appear to be getting what is said in the support documents. I would also be curious to know if this applies to all Gen 3 users on the HN9000. Seems like maybe West coast customers are getting short changed as bonus time ends at 8 AM Eastern time and not per our local time zone?
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06-13-2017
12:39 PM
So when do the bonus bytes get used? Only between 2 am and 5 am? I know that my status meter is still blue at 7 am which would seem to indicate that the bonus period is in effect but apparently that is not the case. This is unfortunately misleading. And all the support documents seem to indicate that the bonus time should be between 2 am and 8 am local time. I cannot find anything regarding a shorter bonus time period if you are a Gen 3 user. Thank you for looking into this and I would appreciate further clarification.
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06-12-2017
08:12 PM
Thank you Liz. Can you also explain how the refill of anytime data works on the legacy system? I know if we use more than 50% in one day, we start the next day off with less than 100%.
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06-10-2017
10:12 PM
No, I live in CA. Not sure why my bonus time is not being applied during the hours it is supposed to be.
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06-10-2017
12:05 AM
It seems that daylight savings doesn't apply either because my status meter is still blue (bonus time) until only 7 AM PDT not 8 AM. After 7 AM itturns to green which seems to indicate being on anytime data.
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06-09-2017
09:31 PM
When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available. According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM and 7 AM before leaving for the day. The graph shows no usage after that. So I am puzzled as to why the status meter indicates I have only 36% of my daily service plan data left at 6 PM. Shouldn't the data used between 6 AM and 7 AM PDT count towards bonus and not daily service plan? I am confused as to when the bonus bytes are used since we seem to always run out of our daily service plan bytes and never use the bonus ones.
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