- HughesNet Community
- :
- About ret2rom
HughesNet Community
About ret2rom
Freshman
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
38
Posts
2
Kudos
0
Solutions
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
02-15-2021
05:22 PM
|
06-19-2017
08:58 PM
Hi Liz, It is not common for me to be on the computer before 7 AM. However, I was on at 5 AM the other day and I did NOT notice this same problem. Thank you for looking into this for me. One other item of clarification....when I am looking at the usage history graph, are those times local? Do they take into account daylight savings time? Just wanted to make sure of that.
... View more
06-15-2017
10:01 PM
Thank you Gwalk900 for that detailed explanation. That makes sense although as Corrosive pointed out, that was supposed to change for HN9000 users so that the bonus period was between 2 AM and 8 AM local time. The issue I mentioned at the outset is that data used before 7 AM (350 MB) does appear to have come out of my daily anytime data rather than the bonus data. I will obviously have to watch this closely in the future.
... View more
06-14-2017
12:17 PM
Please let me know when you get further clarification as I feel that we are being short-changed on our bonus time since we do not appear to be getting what is said in the support documents. I would also be curious to know if this applies to all Gen 3 users on the HN9000. Seems like maybe West coast customers are getting short changed as bonus time ends at 8 AM Eastern time and not per our local time zone?
... View more
06-13-2017
12:39 PM
So when do the bonus bytes get used? Only between 2 am and 5 am? I know that my status meter is still blue at 7 am which would seem to indicate that the bonus period is in effect but apparently that is not the case. This is unfortunately misleading. And all the support documents seem to indicate that the bonus time should be between 2 am and 8 am local time. I cannot find anything regarding a shorter bonus time period if you are a Gen 3 user. Thank you for looking into this and I would appreciate further clarification.
... View more
06-12-2017
08:12 PM
Thank you Liz. Can you also explain how the refill of anytime data works on the legacy system? I know if we use more than 50% in one day, we start the next day off with less than 100%.
... View more
06-10-2017
10:12 PM
No, I live in CA. Not sure why my bonus time is not being applied during the hours it is supposed to be.
... View more
06-10-2017
12:05 AM
It seems that daylight savings doesn't apply either because my status meter is still blue (bonus time) until only 7 AM PDT not 8 AM. After 7 AM itturns to green which seems to indicate being on anytime data.
... View more
06-09-2017
09:31 PM
When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available. According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM and 7 AM before leaving for the day. The graph shows no usage after that. So I am puzzled as to why the status meter indicates I have only 36% of my daily service plan data left at 6 PM. Shouldn't the data used between 6 AM and 7 AM PDT count towards bonus and not daily service plan? I am confused as to when the bonus bytes are used since we seem to always run out of our daily service plan bytes and never use the bonus ones.
... View more
Labels:
- Labels:
-
Data Management
04-19-2016
09:25 AM
Thank you Chris. I tried again today and I am still unable to access the graph.
... View more
04-11-2016
08:27 AM
I did try Firefox also and still no luck. And yes, I am on HN9000.
... View more
04-11-2016
05:13 AM
BTW, I did a hard reset of the modem. Left it off for over an hour earlier today and I still cannot access the graph.
... View more
04-11-2016
05:09 AM
Yes, that is exactly what I was referring to. For some reason my status meter does not show usage history. Perhaps it is outdated. So I had been using the other one from my dashboard. As a last resort, I used the other option you listed so at least it was something. Interesting that my router data usage only shows about 500 mb of data usage so far today. That is about 1/2 my daily allotted data. Whereas, my status meter says I only have 20% left. Perhaps a timing issue?
... View more
04-10-2016
06:40 PM
I still am not able to access the bandwidth usage data. I get a message that says "data for that time period is not available". It does not matter what time period I select. I turned on my computer this morning and for some reason only had 60% of my daily allowance left so it would be nice to see when that data was used as it must have been while we were sleeping. (and our computers were turned off)
... View more
Labels:
- Labels:
-
Data Management
Latest Tags
No tags yet
- HughesNet Community
- :
- About ret2rom
