mweasner
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Re: Gen5 modem webcam compatibility, modem dropouts
Today I reconnected the remaining four webcams to Gen5 Wi-Fi 2.4G with the modem UPnP disabled. So far all five webcams are working properly with the Gen5 modem. Whew! Thanks again to everyone who suggested that fix. Hopefully HughesNet Technical Support will add the UPnP disabling troubleshooting technique to their standard checklist. If I had been informed by Tech Support about this known UPnP issue when I called them on 7 July I would not have wasted so much of my time troubleshooting the issue and getting so frustrated with Gen5 since then. I understand there a software update being rolled out that hopefully fixes the UPnP issue. For now I am leaving UPnP disabled. Update on the Wi-Fi 5G: it has been stable for the past two days. Maybe a recent software update fixed that issue.3.9KViews0likes2CommentsRe: Gen5 modem webcam compatibility, modem dropouts
First an update on the Wi-Fi 5G: after being down pretty much all day yesterday, it was alive and working well this morning prior to my webcam troubleshooting. Remains to be seen if 5G continues to stay alive. As to the issue of my webcams killing the Gen5 modem, I disabled UPnP on the modem. After waiting about 5 minutes I powered up one webcam connected via Wi-Fi 2.4G. SUCCESS! The webcam connected automatically and the modem stayed online. It has been working OK for the past 30 minutes. I will leave just the single webcam connected and see if the modem continues working properly for the next 24 hours. If it does, I will add the remaining webcams one at a time. I will update this thread sometime on Friday. Thanks to everyone who suggested disabling UPnP!!!3.9KViews0likes4CommentsGen5 modem webcam compatibility, modem dropouts
At the request of Amanda, I have created this thread to assist HughesNet in troubleshooting the Gen5 modem issues I have been experiencing since immediately after I upgraded from Gen4 to Gen5. Network Devices list (HughesNet Gen4 + Wi-Fi router) Ethernet (all Cat 6 wiring): Four computers Network backup system Printer VGA webcam 10/100/1000 8 port Ethernet switch Wi-Fi: Two smartphones (5G, when available) Two tablets (5G, when available) One computer (2.4G) Four VGA webcams (2.4G) Four other 2.4G devices When the first Gen5 modem was installed during upgrade from Gen4 all of the Wi-Fi devices were still turned ON, but only one computer was connected to the modem via Ethernet. The non-HughesNet Wi-Fi router was not being used. The Gen5 modem Wi-Fi network 2.4G and 5G network names were changed to be the same names as previously in use. Shortly after the installer left the Gen5 modem dropped offline (no web browser access via Ethernet and the HughesNet Usage Meter was greyed out). During a phone call to HughesNet Technical Support after the installer left, all Wi-Fi devices were powered OFF as part of the eventual troubleshooting. Modem stayed stable. But when the first webcam (Wi-Fi 2.4G) was powered ON, the modem dropped offline again. The modem had to power cycled in order to get it to come back online. The Technical Support representative stated the modem was bad and that its router address should NOT have been 192.168.42.1. She ordered a replacement Gen5 modem shipped to me. (this router IP address issue turned out to be an incorrect assessment by Tech Support) When I set up the replacement modem, all of the Wi-Fi devices were OFF and only one computer was connected via Ethernet. New modem worked. But as before, when the first webcam was powered ON, the modem dropped offline again. The modem had to be power cycled in order to get it to come back online. I decided that only the webcams were consistently killing the modem as soon as they were connected to the modem. None of the other devices killed the modem within minutes of being powered ON. Current Network Devices list (HughesNet Gen5) Ethernet (Cat 6 wiring): Four computers Network backup system Printer 10/100/1000 8 port Ethernet switch Wi-Fi: Two smartphones (5G, when working) Two tablets (5G, when working) Four 2.4G devices About every couple of days, but sometimes every few hours, the modem drops offline for some reason even with no webcams in use. Normally, the modem returns to operation on its own within minutes, but sometimes it takes hours to return itself to normal operation. NOTE: I am not talking about satellite connectivity. The modem drops off the LAN and is not visible via a web browser or the Usage Meter via an Ethernet connection. When the modem router drops offline it also kills connectivity between devices on the LAN. This means that inprocess backups to the networked backup disk are interrupted, resulting in potentially corrupted backups. Obviously, not a good thing. The modem dropping offline problem does not seem to be related to the frequent Wi-Fi 5G network disappearing act. The Wi-Fi 5G network can be stable for a day or two, and then disappear for minutes or hours before returning on its own (although the current 5G outage has gone on for a entire day. Power cycling the modem may or may not restore 5G functionality immediately. Wi-Fi 2.4G is stable when the modem is operational, but of course is dead when the modem goes offline on its own. The 5G outage affects devices in the same room as the modem and even when within 1 foot of the modem. (I understand this 5G radio failure is a known problem at HughesNet.) Thursday morning (20 July) I plan to test disabling UPnP on the modem to see if that resolves the webcam issue. I don't know whether it will solve the webcam issue and/or the modem dropping offline on its own. I will report back here with the test results. If disabling UPnP does NOT solve the webcam issue then I will have a decision to make very quickly: do I spend the money to replace 5 webcams with models that may or may not work with the Gen5 modem, or do I request to be reverted back to Gen4? Stay tuned...Solved4KViews0likes5CommentsRe: New Gen5 WiFi doesn't work reliably
Thanks again everyone. I will be doing the UPnP OFF tests tomorrow morning. Just to clarify about the Wi-Fi 5G outages: it is dead from just 2 to 10 feet away from the modem. There is nothing between the modem and the Wi-Fi device trying to connect. When 5G works its range in the house goes at least 60' away from the modem. When it is dead, it is really dead.5.8KViews0likes0CommentsRe: New Gen5 WiFi doesn't work reliably
Thanks to everyone for the tips. I haven't meant to sound negative about HughesNet. Gen4 had been a good solution for my rural area. I am just concerned that Gen5 was rolled out prematurely or without adequate customer beta testing. The Gen5 Wi-Fi 5G network has been dead for hours now and the modem continues to drop offline entirely (via Ethernet and Wi-Fi) for short periods of time. I plan to resumetroubleshooting the Gen5 modem on Thursday and possibly make a final decision then about sticking with Gen5 or reverting back to Gen4.5.8KViews0likes3CommentsRe: New Gen5 WiFi doesn't work reliably
Wi-Fi 5G dropped out again after being OK for about a day. Since HughesNet has known about this problem for some time and a fix is being developed, will HughesNet contact every Gen5 customerto let them know when they can start using 5G reliably? If no such contact is forthcoming, customers will have to assume that Gen5 continues to be too unreliable to be recommended to their friends.8.1KViews0likes10CommentsRe: New Gen5 WiFi doesn't work reliably
Amanda, I prefer to not post a list of my devices here. Send an email to my email address on the my HughesNet account. I will then send you a description of the Gen5 full problems and a list of the devices that worked on my Gen4 system. Mike8.1KViews0likes12CommentsRe: New Gen5 WiFi doesn't work reliably
Thank you Amanda. It will take some time before I get a chance to prepare the info you requested. I really don't like having to do all this troubleshooting. I am not a beta tester for HughesNet. If you want to enter into such anagreement with me, let me know. (I was a beta tester for Cox when they got into the Cable Modem business back in the 1990s. I have also been a beta tester for Apple, Microsoft, Adobe, and many other companies.)8.1KViews0likes0Comments