ContributionsMost RecentMost LikesSolutionsRe: Modem connected to Outroute ID 7... I have no clue what the Outroute ID codes are. Is there a list saying what each code means? I never bothered to look at them and see if mine ever changed because I had no idea what they were for. Mine is currently showing 4 I am not sure what it normally is or what it should be. Re: Why does my laptop always open to 5GHz when I have 2GHz selected? I believe your computer will only connect to one or the other if you have previously entered the password for each band separately. So another way to stop your computer from connecting to the 5Ghz band is go into your WiFi settings on the computer (I forget where it is on Windows 7) find where your previous connected networks are and Forget the 5Ghz network, only enter the password on the 2.4 GHz network. Re: Hidden Network I dont understand, from what posts I have read I did not see anything being ignorant or attacking. Maybe the comments about it being used for a popcorn maker? If so, they must not have seen the video about Gen5 which was made as a joke, where this comment came up. It was not made to be ignorant or anything to anyone, just a joke. Other than that I do not know. Re: Hidden Network My software versions are... Application Software 3.4.3.35 Fallback Software 3.4.3.28 WiFi Software 0.09.22 With my Fallback being 3.4.3.28 I guess thats the last version that was installed. So I guess my modem skipped 3.4.3.33. Re: Hidden Network I uncheck the two boxes in Advanced Setup and the Hidden Network still showed, I restarted my Laptop and it wasnt showing. I went back in and checked the 2 boxes and the Hidden Network showed up again right away. Then I unchecked them again and restarted my Laptop and it was still showing. But it does not come up on my tablets. Kinda strange it wasnt showing one time then the next it did. Maybe I didnt wait long enough for it to show up the first time. I dont see any problem with it showing really as long as no one is able to connect to it. Which when I tried you need to know and manually type the SSID plus know the passcode for the network to connect to it. So its just as secure as any other network. Re: Hidden Network I have the check boxes next to SSID Enable unchecked. My modem shows State Code 14.2.3 - Both WiFi Radios are off. So I figured thats all that needed to be done. The SSID's do not show up as available networks on any of my devices. I will uncheck the other boxes as well. Re: Hidden Network Just to make note.... I currently have ALL WiFi radios TURNED OFF in my HughesNet modem (always have). The HiddenNetwork is still being Broadcasted. So it seams like there is no way to get it to NOT show at all. I attempted to connect to it by typing my HughesNet modem SSID and Password and it would not connect. I tried to connect to it using my own router's SSID and Password and it did connect.... Humm very strange. Re: HT2000W's 5Ghz radio not working. Clint23Shannon If you have your own router I would just use that instead of using the HughesNet Gen5 built in router. Your router is probably much better than the built in one which is pretty much a low end router. I am not using the built in router myself. I rather use the router I had previously. You can keep all your settings within your router, just plug it into the modem and every thing should work as it did before with Gen4. When you are connected using your previous router go to System Control Center (type 192.168.0.1 in your web browser address bar). Go to WiFi settings at the left of the page the default password is admin if you have not changed it, uncheck the box next to SSID Enable under 2.4Ghz and also under 5Ghz. Clicking save settings after each change. Re: New Customers Beware. Relaxed Bandwidth Marketing Tactics and Losing your High Speed Data I am not sure if phone support has the ability to send things to the engineers. The reps here on other hand are able to do so and address the concerns and problems better and quicker than phone support. I have seen a lot of posts where people have contacted phone support and then come across this community page and post their problem and the problem gets resolved. I personally will always come here before any other means of customer support. Re: New Customers Beware. Relaxed Bandwidth Marketing Tactics and Losing your High Speed Data Are you a new customer with HuhesNet or did you have Gen4 service and just upgraded to Gen5? I know some say upgrading from Gen4 to Gen5 you do not get the relaxed bandwidth period. With that said, I previously had an older system and upgraded to Gen5 and I got the relaxed bandwidth. I found mine to reset every 2-4 hours for the first 20 days. I didn't watch it all day every day but when I would check it was back up to 100% multiple times during a day. Some times I would use a decent amount of data but never near my 20 GB plan limit. Also have you checked you system control center to be sure everything is good. Even if you have used all your monthly data you should still not have any problems or issues using the internet. You should still get 2-3 Mbps download speeds which you are able to do pretty much anything. It will just take longer for larger downloads to complete. Some videos might buffer longer. When I used my 20 GB I was still able to watch videos and download programs at 3 Mbps.