About bcam3601

Liz · ‎05-02-2018

Hi bcam3601, Thanks for your patience while I worked on getting engineering's input on your questions. You are correct in your assumption of the mechanics of the connection, however, this is true for any network, not just HughesNet, it's more of the nature of how data flows through the internet. You are given what is needed to process your request, hence lower speed for smaller files. There is no adjustment they can make to have your connection running at "full speed" as you said. I hope this clarifies things.

Gwalk900 · ‎08-14-2017

In regards to billing: "No one seems to agree on what day my bill is." This one is easy, Go to your MyAccount page and log in: http://my.hughesnet.com/myaccount Click on "Invoice": At the upper right you will see both the bill generation date and the due date. If you have the auto-pay enabled (default payment method) your bill will be charged to your method of payment when the bill in generated. If you have Invoice Billing you will receive a paper bill and the listed "due date" will apply. If you have a email address on file and have enabled notices to be sent upon bill generation you should have gotten notice. If not this needs to be looked into. As to the "redirect" you have been getting .... Billing is not the only reason that you may be seeing this "page not found" or "page does not exist" error so a bit of troubleshooting may be in order. If an unpaid bill is the root of the issue ..... pay the bill in a timely manner ... end of problem. You have other issues ... speed being one. I suggest you repost in the Tech Support area of the forum as this topic is posted in an area clearly marked as NOT FOR HUGHESNET SUPPORT

Liz · ‎06-30-2017

Hi bcam3601, Thank you for letting me know you can connect again, that's great! It's not out of the ordinary to have a fellow HughesNet subscriber hop in and help others out, this is a benefit of the community. We have long time subscribers with a wealth of expertise and experience who are gracious enough to assist and educate those looking for answers. Us mods are just here to help out and escalate if needed. So about your original post not coming through, you're correct, it wasn't a connectivity issue that caused it to not post. Your post ended up in our spam quarantine; this happens sometimes when new community members post URLs. Thank you again for taking the time to share your experience here, please don't hesitate to drop by again!

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About bcam3601

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