milenders
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Re: No internet
Hi Gabriel, we don't know what the problem is other than the install was correct but we can't connect with Hughes. When I try to go thru the steps of activation & he to the user section it gives me a window that states it can't connect to the server. They've been working on this since Saturday last & I find it hard to believe they haven't found the problem yet. You sound knowledgeable about this stuff, can I send your thoughts to Liz? Or maybe you can shoot her off an email. About to give up on this company & I have been with them since '08. Thanks for your thoughts....11KViews0likes1CommentRe: No internet
Hi Liz, thank you for expediting the installer. He showed up, tried to get the internet, couldn't, so called HughesNet Techs, spent 5 hours on the phone, tried a 3rd modem & surprise, surprise, it didn't work either. So he left & we are again without access to the internet. So since we are in a contract together, we pay you money and you give us access to the internet, and you are not living up to your end, our next step is to bow out of the contract. I have a resolution however, our Gen 4 was working fine. A little slow but we had access to the internet. So how about you have the installer come back out with a gen 4 modem & get us back on? If not, please give me the steps to getting you back the equipment and us a refund. I hope we can rectify this the Friday before Easter 🐣 thanks so much, Carol20KViews0likes18Comments