Alan I was not referring to you personally just the comments and apologize for the incorrect phrasing. Maybe if I had a local dealer such as yourself I would have less issues but on the rare occasion someone has to come out they charge me $175.00 even if the problem is with their equipment not mine. My problem I believe has been resolved for now only thanks to the complaint I filed on this forum, but only then did anyone actually try to really help me. This is after the numerous phone calls with no resolution which is why I was so upset. I too am glad I found this forum and maybe from now on by using it rather than calling I can actually get a resolution. Again I apologize for being hateful towards you you sound like a great rep!
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Alan I am sorry but you are very offensive and must get paid very well by HughesNet! I have had HughesNet for over 7 years now and just found out about this "community" today so how many other of those 9,000,000 + customers who haven't posted as you say don't know about it and/or just got rid of the service without posting that is a judgement call not facts. When every person who does complain has the exact same issue over and over again that falls on the provider as poor service to continue to have the same issues. I have called HughesNet over 4-5 times per year every year over problems with this system and/or service. I routinely have to replace my modem about every 2 years because it just quits working. I have DirecTv also and lose my service about 2-3 times a year due to weather whereas my HughesNet goes out anytime it rains for more than 5 minutes, snows, wind blows too hard, etc. You can't watch any kind of streaming tv with this service unless you want to not have internet for the rest of the month until your allowance restores even after upgrading to Gen 4! If I do elect to watch a 40 min episode of a show I missed and have the data to cover it the video constantly buffers about every 10 min and is poor quality. I can latch onto my LTE from AT&T with my personal hotspot and all these issues go away and I've been doing that regularly now for months to avoid using Huhes as much as possible. I indeed finally have another option and as soon as I can get it installed will be ending this terrible service! You just keep on backing these guys who by the way are up for several lawsuits in several states due to their illegal practices and providing false information to get customers. Just like the lie they tell you that the speeds are just as fast as DSL and you can watch NetFlix, Hulu, etc. anytime you want!
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