I have called Hughes technical support 4 times in 2 days without any relief from the Internet connectivity on my wifi connected devices all coming to a screeching halt approximately 5 times a day. The wifi icon on all devices shows good and Internet is connected, but all web pages and web apps we are using stop responding. The lights on the modem are all alluminated and transmit/receive flashing. Within 5 minutes of this the wifi icon on all devices shows No Internet. State codes I recorded before the "tech support" cleared them were as follows: 30.2.2 Web acceleration disabled by user (never disabled this, didn't even know where to find it) 30.1.1 Web accleration connection in backoff state 21.1.5 Associating with Data IPGW "Tech support" told me that Web Acceleration was in "backoff mode" and could not explain how that happens. They told me they fixed it on 10/7 when I called. The screeching halt of Internet connectivity continued to happen and each time I called of course the connectivity was back up and they would tell me "everything is fine". State code I continuously receive now is 14.1.3 but I have nothing connecting to the HughesNet Gen5 modem anymore via wifi, only a secondary access point via LAN that I am using wifi on and it is stable. Another behaviour of the modem is unplugging a LAN device will reboot the modem. It never did that before. All cables are tight, secure and not damaged. This leads me to believe the modem and/or wifi component in the HughesNet modem is failing, but Hughes wants to charge me $125 to come and service their device that I am paying to use. These are a few of the things "tech support" told me was the problem from the 4 calls in 2 days: Bad weather at my gateway Too many devices on my wifi (2 connected at any given time) Our modems are very sensitive and can reboot if moved or touched Your laptop computer is the problem it needs rebooting Your security cameras are the problem unplug them I work from home, I have meetings all day. If I did not have a landline I would not be able to attend to those meetings with the death spiral HughesNet connectivity is in the last 4 days. Can anyone shed light on this? Anyone having the same issue? Thanks!
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