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About mkuehner
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| Date Last Visited |
01-16-2023
06:08 PM
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01-16-2023
11:57 AM
On 12/05/22 I noticed my tokens were 2 MG not 63 MG. I called tech support and was told that she couldn't see where I had 63MG of tokens. After going back and forth for awhile she finally gave me $60.00 off my bill in $20.00 monthly for 3 months. I was told she couldn't give me more than that, I could call back in 3 months to try to get more. I spent more than the $60.00 she credited me. I changed plans on 03/22/22 to 75MG of Anytime data and still had the 63MG tokens. Since the change I have not had to use any tokens. On 01/14/23 I purchased 10 GB which brings me up to 12GB since I was starting run low on anytime data. Below is a screen shot of the 63GB from November 30. Is it possible to get back some of tokens I lost?
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11-17-2017
10:38 AM
Amanda, I just received notification at the correct email address. Thanks for all the help. Mary
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11-07-2017
10:19 AM
1 Kudo
Hi Amanda, Checked this morning and it's still correct. Thanks for the help. Mary
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11-03-2017
11:14 AM
Amanda, Check it this morning (11/3) and it still is correct. Mary
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11-01-2017
11:21 AM
Hi Amanda, I'll keep my fingers crossed that it will be fixed someday.
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10-31-2017
11:01 AM
Amanda, The billing email has changed back to my husbands (again). Also got 2 notices (10/30 & 10/31) that my invoices is due on 5 days. My bill was paid on 10/23, Got 5 notices (all on the 31st) that say my bill had been generated. I posted a message 10/27/17 that I received someone else's bill. Please help get this fixed. Mary
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10-27-2017
04:15 PM
Amanda,
Hate to keep bothering you but I just received an email for someone in Gaithersburg, MD about her changing her plan. Would this have anything to do with fixing my email? [removed image]
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10-06-2017
10:01 AM
Hi Amanda, I checked yesterday and the email was correct then I checked today and it has gone back to the wrong email.
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09-29-2017
04:48 PM
I have had problems with my billing being sent to the wrong email account since before December 2016. I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also changed the email back to the correct one at least 7 or 8 times. The lastest was on 09/17/17 Case #106269833 via chat. I've been checking every couple of days and it was fine until today (9/29/17) and it changed back to the incorrect email. In the lastest chat I was told I didn't change it under the billing information (which I did) so she changed it again. Can anyone on this forum give me some kind of idea how to get this fixed since calling and chatting don't seem to work.
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