Forum Discussion

mkuehner's avatar
mkuehner
Freshman
9 years ago
Solved

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also chang...
  • Amanda's avatar
    Amanda
    9 years ago

    Hello! 

     

    Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

     

    Thank you,

    Amanda

Amanda's avatar
Amanda
Moderator
9 years ago

Hi Mary

 

I am very sorry about all this. They removed you from an "unsubscribe" list and we re-added your e-mail because that is what our billing team thought the issue was. The e-mail you received does have an employee name (I've removed it) and she was part of the investigation process. I assume the order email you got was a result of the testing, but I have let her know in any case. 

 

You do not owe any balances and I can confirm I see your October 23rd payment. I will have the team check in on why you received so many notices as well. 

 

Thank you,

Amanda

mkuehner's avatar
mkuehner
Freshman
9 years ago

Hi Amanda,

I'll keep my fingers crossed that it will be fixed someday. :smileyhappy: