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About shadowwalker.20
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6
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| Date Last Visited |
3 weeks ago
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06-01-2022
01:11 PM
Liz, OK If you check bill summary, It shows bill due 6/20/2022 -$90.92. Keep going down shows 4/21/2022-5/21/20222. $90.92 past due and the total due is $181.84 as our bill in mail states. So should I just Pay the $90.92 by 6/20/2022 and all will be fine? Thank you Herbert
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05-31-2022
02:45 PM
check # 2548 was mailed 0n 4/30/2022 $90.92 So by my understanding that should have been for may. And the new bill that we just got should be for june due by the 21st. and stating $181.84 and it is showing that the bill is due on 5/21/2022 and we just got the bill on 5/28/2022. My understanding is that we pay for the month in advanced? The bill is generated on 5/21/2022 or the 21st of each month so how can we pay it by the day it was generated on,when we get it in the mail a week or so later? we have the bank statement and check 2548 was cashed I hope this makes since. We should only owe for june $90.92. Thank you, herbert Cook
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05-28-2022
02:37 PM
I mailed out last month's bill on 4/30/2022 with a check. Due date was 5/21/2022.Today I got new bill and it shows I did not pay and is showing double. I have never missed a bill since i have had internert with you. Been a member since 11/21/2015. I always mail out bill with in a couple of days getting the bill. I checked billing and it is showing double. Thank You Herbert Cook
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- Damian.Liz.Remy
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Invoice
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Support Center
02-24-2022
12:06 PM
I have the ebb/acp plan and I had 20 gb plan and upgraded to 30gb. Before the new plans rolled out. I am just wondering what will happen if and when th ebb/acp quits. I was told that i would go back to the 20gb plan. But i am seeing you don't offer that any more. So would i go up to the 45gb plan or stay at 30gb and what would the new price be. thank you
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Plans
11-30-2021
05:02 PM
1 Kudo
after getting account holder changed everthing should be fine now. i was approved for ebb. This should be a done matter thanks for all your help. Herbert
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11-30-2021
01:38 PM
The account holder now shows that i herbert cook is the one who's name is on the bills name. So there should not be a problem. with me getting the ebb applied. My mother gave all my info to the rep and I had to agree to the terms and conditions yesterday. If i have to call back to talk to a rep I will. Thanks In advance
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11-30-2021
12:48 PM
I am going to wait awhile and see if it does change. They said they would call back. I just figured the mods here do a better job than phone support.
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11-30-2021
12:21 PM
I went under billing info and I was going to see if I could add my name to the account. when I got there it had all of my info as the person the bill name is in. So they must have changed it out of my mothers name to mine. which is fine and i clicked change, so now the bill comes in my name. So there should not be a hold up. Also they changed the plan to 30gb. Which is what we want but not with the ebb applied. Also it should be the 89.99 with a 1 year contract. And that is not showing up. So that may have been what the problem is. But was never told to change the billing name to mine.
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11-29-2021
03:43 PM
Same household The ebb site gave all info to hughes net. So It should have gone through. They Just told my mother there was a problem. never said what it was.
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11-29-2021
02:21 PM
today I had my mother (account holder) call to upgrade to 30gb with new contract and apply for the ebb. my name is herbert cook and i qualify for the ebb. They could not find my application for ebb. so they got ahold of them and found the application. So then they had me give all info and read me the terms and condtions. Which i aggreed to. Then handed phone back to my mother who was told that there was a problem. Said they would get in touch with high ups. They said they will call back when they find something up. We would not have done the upgrade if we could not have the ebb applied to the new bill. What i want to know is what is the problem? And if not approved can i go back to the plan that we had. I just figured that since I was approved for the ebb I would take advantage of higher data and keep close to the old price we had. Thanks in advance Herbert cook
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Support Center
03-11-2019
08:16 PM
I seen on the upgrade page that I can upgrade to a 30gb plan. For the same amount that I pay now for 20gb. My contract is ending on the 21st. The site says that I can pay 99.99 per month without a new contract. Or I can sign a new contract for 89.99. What I want to know if I am reading it right as 89.99 per month for the whole 24 month agreement. I don't want to sign up only to find out it is 89.99 for a limited time and not the whole 24 months. Thank you
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Upgrades
05-25-2017
11:35 AM
Thank you, gwalk900. I will check that out. update I seen that before but forgot about it. as for changing anything I am not sure of. It is better to ask. Before I messed things up. I should be good to go now. Shadowwalker.2015
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05-25-2017
11:05 AM
I have gen 5 with new modem ht2000. When i go to S.S.C. I see a disconected device (android). I do not own a android device. Everyday it shows it disconnected at 1:32 pm for the next days date. I was wondering if it was part of the hughesnet modem doing some sort of upgrade. If not how would i go about changing my password that came with the modem? I have all my setting set to personal. and I have to put the password in on my devices to use the net. I live in the country and the closes house is about a 1/4 mile away. and I did not give out password to them.
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WiFi-Modem
03-19-2017
07:12 PM
1 Kudo
Mods can disregard. I called and they will be installing on the 29th. Had the offer of free activation and install. Or $20 off per month for 12 months
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03-16-2017
07:42 PM
1 Kudo
I never called. I did put my address in and it say gen 5 is in my area. I find that if you come here, you get a better answer from one of the mods. I was just wondering, it says you must be a new customer to get the savings. Well if you want to get all tech. You are a new customer when you upgrade to gen 5. Because you start a new contract for 2 years.
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03-16-2017
12:13 PM
1 Kudo
I have the ht1100 modem. I see that they have a plan that is 20 mbs which is double the amount i have now. It shows it is cheaper for the first 12 months. and then it goes up to about what i pay now. I would like to have faster internet also.
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- modem
03-16-2017
10:58 AM
1 Kudo
I was wondering if I move to gen 5 from gen 4. Do i need an installer come out. Or can I just hook up new modem? Also I see that gen 5 has plans that show for new customers that are cheaper for 12 months. Does that include us that upgrade?
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Gen5
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