shadowwalker.20
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Re: no bill for last month or for this month yet
GabeU, Yes I know it is my Job to pay my bill. I had Remy looking into this problem. I have not heard back and I just made a payment in mail. So I am going to wait and see until it get closer to the last couple of days before they suspend my account to see if they get it. Just because of all of the people having thier credit card info stolen. I paid once before that way and may have to again. I know I can pay over phone also. But then you have to wait for someone to answer or speaks good enough english. That is why I taged Liz this time. Also I did not even realize I did not get a bill until I got a e-mail from them. I hardly am ever on their web page. Because I have no reason to be on it unless i have a problem. I also messaged the mods to get a reply. Shadowwalker.20156.8KViews0likes2CommentsRe: no bill for last month or for this month yet
This is a new e-mail I got today. As stated you should be getting a payment soon. This is getting old. Never have I been late except, with problem on your end of things. I don't think I should be suspended when the problem is on your end of sending out bills. Mods don't take this as personal I know it is not your doing, It is hughes net itself problem. Just want fixxed. Thank You Shadowwalker6.8KViews0likes4CommentsRe: no bill for last month or for this month yet
We just don't trust the internet to pay online. I know that I can call and give a check # over the phone. But I am paying $5.00 for a monthly bill in mail. I was told by Remy that Hughes had a problem on their end about mailled bills. We have benn getting every other bills on time to mail so that thier not past due. It is Just a Hughes Net problem. Mailing Does suck for what it cost for stamps that keep going up. Not to mention the way the mail is routed. I ordered a package that came to the center that sends the mail to our post office. Next thing I know it went to a place 300 miles away and then back to same center, then our post office. No wonder things cost so much for shipping. Thanks for your input shadowwalker.20156.9KViews0likes0CommentsRe: no bill for last month or for this month yet
late billing being mailed out to me I paid for 3/21/2024 by credit card. I mailed another bill that you got on 4/05/2024. I just got a bill a couple of days ago for issue date 4/21/2024 and just mailed it the next day or so. So right now I have no idea what I owe or don't owe. I think that when you get payment for the 4/21/2024 date. I should just owe for billing period 5/21/2024. Untill the next billing period of 6/21/2024 It looks like to me that your billing department is a month late at sending bills still. I just got the e-mail to day. Also what about reviewing the installation phone call about rebate and discounts per month. That you asked if I wanted done and I replyed yes. This e-mail makes it sound that I am a deadbeat that don't pay bills on time. It is hard to do If I don't get a bill in mail. As stated before I have never missed a bill on my part since I started back in 2015. Unless I did not get a bill in mail. Thank you, Herbert Cook Valued Customer, We have been unable to collect payment on your account. Please make a payment online now at myhughesnet.com to avoid an interruption of your internet service. Special payment options are available. Call Hughesnet® at 800-858-8140. Thank you for being a valued Hughesnet customer.7KViews0likes8CommentsRe: no bill for last month or for this month yet
Thanks Remmy for the quick reply. I still did not get a invoice for april. Also I see nothing about the rebate on bills. Or the credits starting over when I got gen 6. I am sure the phone rep said I would get both. For getting a new contract for 2 years. I asked on here about that when I did not get a invoice before. I thought someone was going to look into that? And review my call with the rep when I got gen 6 set up for install. I never heard back on that. maybe because I accepted reply about my bill. Thanks Shadowwalker.20157.2KViews0likes2Commentsno bill for last month or for this month yet
Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started after I got gen 6. I have never missed a bill payment since I started in 2015. Always been mailed. I am not going to set up a creidt/debt card. I want to be able to pay when I want instead of you taken money from account when you so choose to. Something on your end must have changed or the mail is messed up. Also when I upgraded to gen 6 I was told my credits would start over since I upgraded to a bigger plan. Before I upgraded to gen 6. Also I have never been able to be offered the $100 rebate for getting gen 6. I know it said for exsiting customers. Yes I was a customer. But I had to get a new contract, and was told I would get the creidts and rebate on the phone. When I did the new install. Thank you, Shadowwalker.2015Solved7.3KViews1like15CommentsRe: have not got bill for this month
Damian, That has to be the one. It shows issued on 2/21/24 end date 3/21/24. I don't know if something changed, Since I signed up for gen 6 on 1/04/24. What is the one that I paid on 02/04/24 for? It looks like my bill for feb should have been less than $71.43 being prorated reversals and other stuff. I thought that is for febuary? I can't make heads or tails from the first bill with gen 6. The installation fee was waved and with all the other stuff is confusing. 100 GB Service Plan-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -49.35 Select Service Plan (74.99 w/ ACH) Monthly Fee 01/21/24 02/21/24 $ 79.99 Select Service Plan (74.99 w/ ACH)-Prorated Monthly Fee 01/04/24 01/21/24 $ 43.87 Promo Service Credit Monthly Credit (6 of 12) 01/21/24 02/21/24 $ -25.00 Equipment Lease Monthly Fee 01/21/24 02/21/24 $ 14.99 Equipment Lease-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -8.22 Equipment Lease-Prorated Monthly Fee 01/04/24 01/21/24 $ 8.22 Lease Upgrade Fee One Time Fee 01/04/24 01/04/24 $ 299.99 Other Invoice Charge Monthly Fee 12/21/23 01/21/24 $ 5.00 Other Taxes Equipment Lease Sales Tax State N/A N/A $ -0.51 Equipment Lease Sales Tax State N/A N/A $ 0.51 Equipment Lease Sales Tax State N/A N/A $ 0.94 Total Current Site Charges $ 370.43 Billing All Sites 369.49 Taxes All Sites 0.94 Total All Sites 370.434.8KViews0likes1CommentRe: have not got bill for this month
Hi Damian, So my understanding is i am billed for a month in advance. Under my bill it showes that I have a bill for $ 75.92 due by 03/22/2024. I always pay as soon as I get a invoice. It should have been paid already. But it is not showing I paid or am I over looking something. Maybe the billing under history is not showing that I paid? I have never missed a payment or been late in paying. I really don't want to call if I don't have to. Thanks, for looking into this for me Shadowwalker.20154.9KViews0likes4Comments
