Forum Discussion

shadowwalker.20's avatar
shadowwalker.20
Sophomore
7 months ago

no bill for last month or for this month yet

Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started af...
Liz
other Mods
Remmy
shadowwalker.20's avatar
shadowwalker.20
Sophomore
 

late billing being mailed out to me

 I paid for 3/21/2024 by credit card. I mailed another bill that you got on 4/05/2024. I just got a bill a couple of days ago for issue date 4/21/2024 and just mailed it the next day or so. So right now I have no idea what I owe or don't owe. I think that when you get payment for the 4/21/2024 date. I should  just owe for billing period 5/21/2024. Untill the next billing period of 6/21/2024 It looks like to me that your billing department is a month late at sending bills still. I just got the e-mail to day. Also what about reviewing the installation phone call about rebate and discounts per month. That you asked if I wanted done and I replyed yes. This e-mail makes it sound that I am a deadbeat that don't pay bills on time. It is hard to do If I don't get a bill in mail. As stated before I have never missed a bill on my part since I started back in 2015. Unless I did not get a bill in mail. Thank you, Herbert Cook
Valued Customer,

We have been unable to collect payment on your account.  Please make a payment online now at myhughesnet.com to avoid an interruption of your internet service. Special payment options are available. Call Hughesnet® at 800-858-8140.

Thank you for being a valued Hughesnet customer.
 
 
shadowwalker.20's avatar
shadowwalker.20
Sophomore
7 months ago

This is a new e-mail I got today. As stated you should be getting a payment soon. This is getting old. Never have I been late except, with problem on your end of things. I don't think I should be suspended when the problem is on your end of sending out bills. Mods don't take this as personal I know it is not your doing, It is hughes net itself problem. Just want fixxed. Thank You Shadowwalker

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 months ago

    I can see it from both sides. Yes, you didn't get the bill, and you should have. That's their fault. However, you know it's due every month, and when, so not paying it because you didn't receive the paper bill is a bit of a shaky platform to stand on.

     

    Just one man's opinion.

    • shadowwalker.20's avatar
      shadowwalker.20
      Sophomore
      7 months ago

      GabeU, Yes I know it is my Job to pay my bill. I had Remy looking into this problem. I have not heard back and I just made a payment in mail. So I am going to wait and see until it get closer to the last couple of days before they suspend my account to see if they get it. Just because of all of the people having thier credit card info stolen. I paid once before that way and may have to again. I know I can pay over phone also. But then you have to wait for someone to answer or speaks good enough english. That is why I taged Liz this time. Also I did not even realize I did not get a bill until I got a e-mail from them. I hardly am ever on their web page.  Because I have no reason to be on it unless i have a problem. I also messaged the mods to get a reply. Shadowwalker.2015

      • Remy's avatar
        Remy
        Moderator
        7 months ago

        shadowwalker.20,

         

        Thank you for following up! I've replied to your private message. Please let me know if you've received it!

         

        Thanks,

        Remy