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About florek1
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| Date Last Visited |
04-29-2017
07:50 PM
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02-16-2017
09:51 PM
it does not work at all I get that message every time I try to use it. It worked just fine 3 months ago. Hughes new in proved sight will not take it.
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02-16-2017
09:49 PM
That is the same message I get was told by customer service that took my payment over the phone that everyone trying to use this card can not make a payment on line. So instead of saying we should be able to do it take all of word that it does not work at all. Please fix this problem. Nothing but problems with Hughes since the day I got it installed.
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02-15-2017
10:52 PM
OK this is the card that SS give you to get your money direct deposited into along with the link maybe they can add this to your list of cards that are good to use.. Directexpress : usdirectexpress.com
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02-15-2017
10:45 PM
Just tried paying it the other day and it did not work and when I called in to make the payment it went thru with no problem. This has been going on for 3 months. It will let me fill all of the information out including the credit card info and then it says card not accepted. I have tried everything. When I call in they tell me that they are getting so many calls about it and they have reported it and have been reporting it for months with no action has been taken to correct the problem. This was not the problem a couple of months ago I had no problem paying the bill on line but since you guys did a new look this has become the problem. Plus when I try to look at my usage that show daily weekly and monthly usage the page will not load and that has been going on for months now. Since you up dated the look my allowance has been disappearing at a faster rate even when no one is home for 3 days. I unplug everything and it is still be used up. But that is a problem I have had since I have been using Hughes. The company takes advantage of the fact the customers in rural areas do not have much of a option to internet. I would like to see Hughes offer a no cap program I am sure I am not the only one with these problems
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02-15-2017
10:21 PM
Hughes does take advantage because rural area do not have much of a choice. I wish they would offer a no cap allowance that would be great. I have always had issues with Hughes either allowance disappearing when no one has been home for days. Paying my bill unauthorized use of credit card info. It is a non stop ride. I have had a tech come out several times and he was in confused. I have a modem that only show 3 blue lights when it should have been like for or 5 blue lights even he could not figure it out but it works. The original install was of a hair and we had nothing but problems then but he fixed that in secured the dish because we get high winds here. Every time they improve something, something goes wrong. It is just crazy.
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02-15-2017
09:56 PM
If that was the case why when I call in the payment it processes just fine no problems at all. LOL It is Hughes if they are not make our lives miserable they are not happy. They know that people that live in rural areas we have no other choice really. SO they have bad service try to cheat you out what ever they can including allowance that disappear with no explanation that was fixed in till they had the new improved look now it is disappearing again. If you leave a cc on file they use it with out authorization for a big company it is all screwed up. It you can pay over the phone then they should allow you to pay it on line.
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02-15-2017
09:44 PM
It is issued by Social Security come thru Chase bank it is a Mastercard Debit Card I have been paying the account with the same care for 3 years with no problem
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02-15-2017
09:27 PM
I am using the link that is offered on Hughes Page. I use the on that is look at or pay your bill with out logging in. I do not to log in because I do not want Hughes to have cc information because if you have one on file they just use it with authorization I logged in payed my current bill and then 2 days later the took another payment when the new bill was generated with authorization I was PISSED we live on a fixed income and pay the bill when we have the money. The new bill was not late the just took it out of my account with out me knowing in or authorization and then refused to put it back. So I will not let Hughes have cc information on their records. For such a big company they sure have lots of problems all the money they collect you would think that they would fix things. Especially being able to pay on line. They took the time to IMPROVE the web look but made another problem in the mean time. How do you get to the old page to pay on line
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02-14-2017
08:51 PM
Just paid it over the phone and they said it is happening to lots of people and they keep tell management and it still is not fixed. So I am not the only one. I have paid the bill with the same card for 3 years nothing has changed. Cleared out everything and used different browser same problem. I have had nothing but problems with Hughes since the day I had it installed.
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02-14-2017
07:48 PM
3 Kudos
Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM
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12-16-2016
08:16 PM
I ended up paying it on the old page that someone had posted the link to and did not have a problem with it all. SO I know it is the new set up the has the problems.
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12-16-2016
01:17 AM
Well I live in a very rural area of AZ and do not have a choice. So I have to live with what ever they give me it just sucks that I pay close to $100 bucks and I get shitty service.
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12-16-2016
01:16 AM
As far as usage it is all down hill as far as I am concerned. I had the same problem about 2 years ago but it fixed it self and now the same thing is happening again and I noticed that others are having the same problem again. SO it is not just me.
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12-16-2016
01:13 AM
Please understand it was on a the new site that Hughes is now using. Once I used the old page I had no problems what so ever went straight thru and the payment was made. So it has to be it has to be the new look that is doing it. I sometime wonder if Hughes reps read the whole thing before they answer it. I tried it on 3 different browsers with no luck. I talk to chat they tried guiding me threw it no luck it was not until I started reading how other customers where having the same problems and they all found if they used the old page it worked just fine. And then I went to log back into my account and it would not let me said it sent me a message thru email but I could not log on to read e mail. SO I once again used the old page and it worked just fine got to the e mail and clicked on the confirmation for my account and was able to log in. So I would say it is probably the new look especially since I am not the only one that is having problems.
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12-15-2016
11:45 PM
Since the new look took place I have had nothing but trouble. I went to pay my bill today and first it would not take the information I gave it saying my account does not exist. Then it took it and then I tried paying with the same card I have been using for 5 years and it said the card would not be accepted. Tried chat and they are as stupid and can be and where not help. Then she disconnected the chat. So I was reading and someone said that they had to go back to the old pages and they where able to pay there so I used their link and guess what I had not problem at all. The person on chat said there was something wrong with my credit card and there was no problem at all. It was the new site that has the problem. If you are going to change something make sure it works before launching it LOL. I have been a customer of Hughes for 4 years now and nothing but problems. Also, since the launch of the new site I have noticed that I am back to loosing allowance faster than normal. I had this problem before and then it fixed it self after see I was not the only one and 6 months of complaining. Please can someone please look into the problems that a lot of us are having and not ignore us. And if you have a chat that is supposed to be helping us please make sure they are capable of it and more trained than they are I even asked her to check to see if there has been any other reports and she would not do so. On a chat from 2 days ago ITold her I was thinking of going to another provider and she told be that was up to me if I wanted to use someone else now is that any way to treat a customer. So I guess that Hughes has not problem loosing customers.
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