Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM

This sounds a great deal like the issue I have making an advanced payment and the issue that GabeU has in paying with his Social Security debit card when paying though the New & Improved myAccount page.I was able to process my advanced payment and Gabe was able to process his SS debit card payment by using the "old" page:http://customercare.myhughesnet.com/And doing a one time without login function.While this is a pretty low priority issue for Hughes it rates rather highly with customers.See my three month old topic here:https://community.hughesnet.com/hughesnet/topics/view-pay-bill-without-log-another-victim-o

That's why. I'm in the same boat you are, though mine is through Direct Express. Hughesnet evidently have a policy in which they don't accept prepaid cards, though it wasn't enforced until very recently. Hopefully the old site will continue to work, as when no longer does, we will be back to calling them to make a payment, and I, like you, HATE giving my CC info over the phone. Hopefully, also, they are looking into making exceptions to the rule for those like us.

Gabe, I don't think the old site is going away anytime soon. I just paid my bill as a one time advance payment just a day or two ago.I did have to remember to remove the "check mark" from the auto opt-in box but it is still working:

Hi florek1,Sorry to hear you are having so much trouble. If it works on the phone it should work on our website. Are you using the myAccount page to make a payment?Thank youAmanda

Just paid it over the phone and they said it is happening to lots of people and they keep tell management and it still is not fixed. So I am not the only one. I have paid the bill with the same card for 3 years nothing has changed. Cleared out everything and used different browser same problem. I have had nothing but problems with Hughes since the day I had it installed.

CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????

Gwalk900
Honorary Alumnus
8 years ago
This sounds a great deal like the issue I have making an advanced payment and the issue that GabeU has in paying with his Social Security debit card when paying though the New & Improved myAccount page.

I was able to process my advanced payment and Gabe was able to process his SS debit card payment by using the "old" page:
http://customercare.myhughesnet.com/

And doing a one time without login function.

While this is a pretty low priority issue for Hughes it rates rather highly with customers.

See my three month old topic here:
https://community.hughesnet.com/hughesnet/topics/view-pay-bill-without-log-another-victim-o
GabeU
Distinguished Professor IV
8 years ago
That's why. I'm in the same boat you are, though mine is through Direct Express. Hughesnet evidently have a policy in which they don't accept prepaid cards, though it wasn't enforced until very recently.

Hopefully the old site will continue to work, as when no longer does, we will be back to calling them to make a payment, and I, like you, HATE giving my CC info over the phone.

Hopefully, also, they are looking into making exceptions to the rule for those like us.
Gwalk900
Honorary Alumnus
8 years ago
Gabe, I don't think the old site is going away anytime soon. I just paid my bill as a one time advance payment just a day or two ago.
I did have to remember to remove the "check mark" from the auto opt-in box but it is still working:
Amanda
Moderator
8 years ago
Hi florek1,

Sorry to hear you are having so much trouble. If it works on the phone it should work on our website. Are you using the myAccount page to make a payment?

Thank you
Amanda
florek1
Freshman
8 years ago
Just paid it over the phone and they said it is happening to lots of people and they keep tell management and it still is not fixed. So I am not the only one. I have paid the bill with the same card for 3 years nothing has changed. Cleared out everything and used different browser same problem. I have had nothing but problems with Hughes since the day I had it installed.
Amanda
Moderator
8 years ago
Florek1,

What website are you going to when you try to pay your bill?

Amanda
GabeU
Distinguished Professor IV
8 years ago
It appears the link is missing the last part...

https://community.hughesnet.com/hughesnet/topics/view-pay-bill-without-log-another-victim-of-sc-upgr...
florek1
Freshman
8 years ago
I am using the link that is offered on Hughes Page. I use the on that is look at or pay your bill with out logging in. I do not to log in because I do not want Hughes to have cc information because if you have one on file they just use it with authorization
I logged in payed my current bill and then 2 days later the took another payment when the new bill was generated with authorization I was PISSED we live on a fixed income and pay the bill when we have the money. The new bill was not late the just took it out of my account with out me knowing in or authorization and then refused to put it back. So I will not let Hughes have cc information on their records. For such a big company they sure have lots of problems all the money they collect you would think that they would fix things. Especially being able to pay on line. They took the time to IMPROVE the web look but made another problem in the mean time. How do you get to the old page to pay on line
GabeU
Distinguished Professor IV
8 years ago
Gwalk provided it in the reply above, but here it is....

http://customercare.myhughesnet.com/

BTW, is it a prepaid card? That's what caused me the problem you are having.
florek1
Freshman
8 years ago
It is issued by Social Security come thru Chase bank it is a Mastercard Debit Card I have been paying the account with the same care for 3 years with no problem