jrgarrett
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Joined 9 years ago
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Re: I terminated my service.
I tried sending messages to the Official reps.. They never were returned.. I called customer service, My connectivity issues were cause by the dish coming out of the ground. They replaced the radio and modem.. but that only fixed the problem for a short period of time... Shortly after We had lots of rain and tornados And such! well the satellite pole and the concrete fell over...11KViews0likes10CommentsRe: I terminated my service.
No one ever got ahold of me! No Return kit sent and my problem was never resolved! Even after 3 dozen calls.. I am not going to hang on to useless equipment. I still have it.., If they want the equipment, They need to send me a return kit with a tracking number immediately! Mine or not, I will not hold on to it forever! .. But my point is! which no one seems to get is... I was ignored! Liz Amanda12KViews0likes1CommentRe: I terminated my service.
None of the reps ever got back to me.. Termination was the best option for that reason.. & Telling me the ETF was Justified on the phone.. When I tried to get help from the very Reps whom I used to talk to and they would fix the issue.. But the last time I needed help, I got ignored.. The so-called return boxes never came.. I am about ready dispose the equipment... I am now an Ex-HughesNet customer. Never Again! Jerry12KViews0likes3CommentsRe: I terminated my service.
I told them I would return the items.. I could not get the cs rep to understand that if boxes or anything were to ship to me.. I would have to know when they are coming.. Because shippers tend to not be able to find my place very well and I would have to be out there waiting.. Also I do not feel I should be charged because the equipment failures were not my fault.. I tried sending messages to the official reps but so far no one has messaged me back. Jerry12KViews0likes4CommentsI terminated my service.
After being a customer Almost 2 years, repeated calls to customer service.. & having to replace faulty equipment like radio and modems and then, Finally.. My satellite fell over in the yard... "Installed by one of your professionals!" I am being charged over 400 dollars. I am done. I once was a loyal customer.Solved12KViews0likes20Comments