Hi Erwin
Thank you for posting your concern here, as I am sure it may be helpful to others who might get a call like this (I know I have).
HughesNet utilizes the services of Home Tech Support based out of New York and you will always be transferred by us to them unless you purchase a service plan from them, you will have a direct number to their support line. PC Smart Care is not a service or company we partner with.
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