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About prsmart
since
03-03-2016
11-02-2019
prsmart
Sophomore
41
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5
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0
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11-02-2019
11:38 AM
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11-02-2019
10:40 AM
Would someone be able to tell me what would be involved if I upgrade my Gen 4 (using the HT2000W modem) to Gen 5? Also, what are the advantages or disadvantages to doing this? Any additional costs to do this? Thank you-
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11-01-2019
11:17 AM
Thank you for the post, as I have Gen 4 and I've wondered about Gen 5. So, to clarify, you are on the same plan as Gen 4 with same data limits and monthly cost? Just have faster speeds? Did it cost anything more to do the upgrade? Thanks-
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08-08-2018
08:44 PM
2 Kudos
Modem arrived, and happy to report I have stuff working again. Apparently LAN ports on modem went out, and it appears it also took out the port on my wifi router that the modem was hooked to. Currently using Wifi on Hugesnet modem since unable to access my router. Strange that it managed to take out the ports, and apparently didn't do other damage to either the modem or the router, but have seen weird things happen. Just glad to get stuff going again as it was badly needed. Thanks to Liz again for getting the modem to me ASAP.
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08-07-2018
03:28 PM
I've posted about my problems, and would like to know how to get another modem to try since that appears to be my problem. My computers show 'cable unplugged' while connected to the modem directly, and Hughes shows nothing connected (while the computer is connected). It appears the LAN ports are not working. Would REALLY appreciate some help from HughesNet with this.
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08-06-2018
07:36 PM
I am a long time customer of HughesNet. Starting tomorrow I am checking for alternative-which is only wireless, but it’s available. I can’t believe I posted here on THURSDAY, and no one from Hughes has helped yet. Even calling tech support was wasted time. VERY aggravating & disappointing.
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08-06-2018
02:33 PM
I still have not heard anything more from HughesNet regarding my problem! I tried calling tech support, and dealt with someone there who can’t seem to understand my computer is DIRECTLY CONNECTED TO THE MODEM WITH AN ETHERNET CABLE. Wireless is disabled But I’m NOT TRYING TO USE WIRELESS RIGHT NOW! My computer shows a cable is unplugged (actually my desktop & laptop both show this), even though directly connected to the modem. I am unable to reach the modem page or system control center address. Seems to me that the modem may be the problem but I need to know how to get this fixed ASAP. I’ve Got things I NEED the internet on my computer for!
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08-06-2018
10:29 AM
I still need some help with this problem, and hopefully will get something today...
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08-03-2018
06:44 PM
1 Kudo
The modem is connected directly to the computer (via a cable) - I said that in the first message. I am unable to reach the modem from that computer-not wireless. I’m sure there’s some problem but was hoping you could tell remotely if it’s the modem or dish related.
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08-02-2018
08:50 PM
After thunderstorm a few days ago, i’ve Not been able to get on the internet. I have been working long days without much time to try anything. I have tried a hard reset, and hooking directly to the computer. It still won’t work. I’d like to see about any other suggestions, and maybe it can be checked remotely. Thank you-
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- Tags:
- No internet
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01-08-2018
11:42 AM
At times seems to lose internet connection briefly, however it's a whole lot better with the new modem. I was just checking diagnostics to see if it still had those errors really. Is it normal to show those errors at times?
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01-08-2018
08:53 AM
I have received (finally!) and installed the modem. While things are better, I am still experiencing quite a few uplink errors. What could be the cause of those? Thank you-
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01-08-2018
08:44 AM
2 Kudos
I use the amazon prime video app to download shows during the bonus period for watching at a later time. You can also download some shows from Netflix using their app. Then you can watch these shows later by using airplay if you have an Apple TV (even an older one) as I do, or use other methods including a cable to directly connect to TV. This allows you to use bonus data for the downloads, or if you have unlimited data on your phone, you could use the apps on it.
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12-15-2017
10:54 AM
Just an update that I have not received the modem, nor can I find shipping status using the link you showed. I'm still having problems. Thank you for your assistance.
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12-08-2017
04:24 PM
Thank you! I look forward to getting this problem fixed. I will let you know how it goes.
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12-08-2017
12:46 PM
It's on, and has been, but it goes out every 15-20 mins or so. It's up right now, and shows.fully operational. You can see the transmit light go on/off when it's having problems, and sometimes the receive or system light too. This has been ongoing for a few days now, and it doesn't matter if connected directly or not.
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12-08-2017
08:05 AM
For the past several days I've been having a LOT of connection problems. I'm just getting a chance this morning to try to look at things, and if I look at diagnostics - hourly history it shows uplink problems every hour. Please advise what I need to do to get my system running right! Service is very intermittant with constant interruptions. Service is almost unusable - unstable and stuff will have to be repeatedly loaded. Please help with this problem! Thank you-
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- Tags:
- uplink
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09-17-2017
04:30 PM
I did not return the old modem because this message said it was not required. Now, I've received a message from Hughes saying they've not received the modem and will be billing my account if not received.
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08-31-2017
10:00 AM
Sorry for the delay in answering, but we have had days of rain with hurricane Harvey! Thank goodness it's stopped in our area now. The modem did fix my problem. Thank you.
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08-28-2017
11:37 AM
I tried a different cable from the HT1100 modem to my laptop ( don't have another long enough to reach desktop it was connected to). Can't access systemcontrolcenter.com. Only light on modem still system light blinking.
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08-27-2017
08:49 PM
I've got gen 4, but so far can't get to system control center or any tests
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08-27-2017
06:07 PM
I have reset everything more than once. Strike was very close-not sure what it hit but very close.
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08-27-2017
10:05 AM
We had a close lightning strike yesterday evening, and since then my HT1100 modem ONLY has the system light blinking. No other lights are on. Any assistance would be appreciated.
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05-12-2016
10:25 PM
I just had my old legacy HN9000 system updated to Gen4, and have a couple of questions. I responded to an offer that allowed me to get a rebate on the purchase of my new equipment - where do I get that form and any info needed to submit it? How long do I have to get that done? I do want the rebate! How long does it take to get correct billings sorted out after upgrade? I'm also supposed to be charged $10 less per month, but doesn't show that at this point, and bill will be generated in about 5 days. Also, I'd read on here somewhere that any tokens you had in your account would transfer to your new service, and I'd like to know about that. I do not currently need any, of course, but would like to have them available for future use since I had them in my account. Thank you-
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