Thanks... They told me that I was the only person having the problem. I have not been able to see my daily data since the 15th or the 16th. Their people don't know what they are doing OR they are simply told to lie or not given enough info. I feel sorry for their reps. Their customer service VP and president/CEO just don't care. My data keeps dropping and we are not using as much as the total is dropping. I read where others have dropped big amounts. We used 22 gig in one day and we were not home most of the day. Used 6 gig on a Sunday when we had our laptops off and were in church services. By the way...these folks who keep acting like they know the law need to stay away from areas they know little about. Arb stips or agreements are not binding in cases of fraud ...or at least most courts will toss them. Hughes just needs to be honest with their customers and tell us when their systems are down and/or they have issues. By the way, the charts now appear to be working...came up 15 minutes ago. They do have a company with great potential. They just need to make some changes in how they address their customers and realize they have some serious issues with customers losing data. It is not a joke when so many have the same problems. Just my 2 cents.
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Well, it really amazes me when people say this stuff. Bit like wanting Ford shut down because you're having problems with your truck. Most people work things out with the dealer and never seriously threaten wanting to shut them down.
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