I called in December to cancel my service. I was informed that my contract was not up and that I would have to pay an early termination fee of $160 OR I could suspend my service and cancel with no early termination fee in June. So...I called today to terminate service and now they are telling me that what I was told in December is wrong and I have to pay $160. After complaining quite a bit, they asked if I wanted them to go back and listen to the call from December, I said, "absolutely!". Conveniently enough, they can not find the call so they offered to lower my early termination fee to $80. This is NOT acceptable. How do I contact a higher up?
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