About James Foster

These are the images of phantom usage in 3 hours 45 min. (390 MB to 769 MB) Tech support later says 52 MB an hour( I read 152 MB) is not excessive, and nothing is wrong. They graciously compensated me for the inconvenience. The phantom usage seems to have accelerated since yesterday. I have no other internet options(dial up only). Even with compensation, I'll not be able to afford this on my disabled veteran pension. ... View more

Hi Amanda, my case numbers are 54411966, 54428745. I have misplaced a third one. I'm not an online chat type person. I don't know how to screen capture, but I followed those steps, noting the usage before disconnect. I have consistently had the same amount of lost usage. Forgive me, but it seems like anyone in any capacity with Hughesnet is denying that a problem I have properly troubleshot exists. Amanda, is 8MB per hour excessive? Please answer that, because if it is not excessive,I need to find a different provider. I have faith that the problem will be fixed, but it definitely exists. ... View more

This reply was created from a merged topic originally titled update. Update: While completely disconnected from 1125 pm to 630 am I lost 18 MB anytime(35 min) and 81 MB bonus (6 1/2 hours). It is obvious to me as a longtime customer that the braintrust at hughes know there is a new, recent usage problem. They gave a free outside "home tech support", who recommended a new modem, A cheap troubleshoot. Hughes tech support would not comply. Hmmmmm. I hope they know if they are lying about a known problem while accepting my payment that is fraudulent. Note: This conversation was created from a reply on: Data allowance magically being used. ... View more

Update: While completely disconnected from 1125 pm to 630 am I lost 18 MB anytime(35 min) and 81 MB bonus (6 1/2 hours). It is obvious to me as a longtime customer that the braintrust at hughes know there is a new, recent usage problem. They gave a free outside "home tech support", who recommended a new modem, A cheap troubleshoot. Hughes tech support would not comply. Hmmmmm. I hope they know if they are lying about a known problem while accepting my payment that is fraudulent. ... View more

Sorry Gabe U, and thank you BirdDog, I didn't know I reposted as I familiarized myself with the site, and I thought GabeU was a company rep. So...suggestions on the phantom use? I must add that Hughes net has provided enough bonus time to make up for at least a month of the usage. I have no idea why several techies told me 8 MB hourly was not excessive. I have had no problems at all in five years before this. ... View more

How insulting. I have spent hours today troubleshooting. I do need help getting my, or your, equipment to stop using 8mb per hour of my usage. I have tested 6 times, 3 with your techies and 3 by myself. 8MB per hour, roughly. Do you suggest a fourth time? Is 8MB per hour acceptable, as I was told? ... View more

I've been a happy customer for years. About 3 weeks ago I seemed to be using more of my allowance. After troubleshooting everything else, it turns out that about 8mb per hour of my anytime data is being used, even while nothing is connected to my Modem. (not wireless!) I have been informed that this is not much. 6 GB monthly of 10 is not much? tech support gives free tokens, but insists there is no problem. I suspect there is a known problem that is being covered up. I challenge any hughesnet representative to answer this and claim that 8mb per hour use of my paid for satellite time is not excessive. I'm done with the techies, who are being misinformed. I'll do my best to reach someone in corporate tomorrow. This is unacceptable, and violates my(and our) contract. ... View more

I've been a happy customer for years. About 3 weeks ago I seemed to be using more of my allowance. After troubleshooting everything else, it turns out that about 8mb per hour of my anytime data is being used, even while nothing is connected to my Modem. (not wireless!) I have been informed that this is not much. 6 GB monthly of 10 is not much? tech support gives free tokens, but insists there is no problem. I suspect there is a known problem that is being covered up. I challenge any hughesnet representative to answer this and claim that 8mb per hour use of my paid for satellite time is not excessive. I'm done with the techies, who are being misinformed. I'll do my best to reach someone in corporate tomorrow. This is unacceptable, and violates my(and our) contract. ... View more