MSmith
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Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured
Liz wrote: Good morning, The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. Your cooperation, patience, and understanding are much appreciated. No outages since the fix on Friday. Even with overcast skies, light rain, and at times dense fog. All is well. Thanks again.13KViews0likes1CommentRe: Intermittent internet loss Status code 12.7.1 A transmit problem has occured
Liz, Thanks for your work on this. Hoping to see improvements while we also wait for the GEN 5 upgrade. I will report losses in service that we experience in the interim. Now a related question. Do you have any pull with the financial department? During the course of this problem we had two techs come to the house to attempt repairs that were not successful. I currently have a $125.00 charge on my account that I really wish could be removed. Thanks for any help.3.9KViews0likes1CommentRe: Intermittent internet loss Status code 12.7.1 A transmit problem has occured
Liz wrote: Hi MSmith, Thank you for posting and providing ongoing updates. I ran diagnostics on your site and I'd like to send you a replacement modem to see if that will make any difference in your experience with intermittent connectivity. You should receive the modem in the next couple of days, and you can use the box it comes in to return your current modem. The return label is included in the outer pouch for your convenience. Looking forward to hearing how the modem works out for you. There is no improvement in service with the new modem. I installed it 3-21 at 5:00pm. Our first drop out occurred at 10:35pm lasting for 10 minutes. It went out again the following morning at 6:10am with no duration recorded. I left for work. It went down at 9:38 am lasting for 10 minutes. The last straw for my wife occurred at 10:10 am. Frustrated, she left the computer for more enjoyable things like vacuuming and laundry.9KViews0likes6CommentsRe: Intermittent internet loss Status code 12.7.1 A transmit problem has occured
JerryJ wrote: I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem. Will do.9.8KViews0likes3CommentsRe: Intermittent internet loss Status code 12.7.1 A transmit problem has occured
JerryJ wrote: Yep I reside in northwest Illinois. Howdy neighbor, You're the third person that I'm aware of with this problem from the northern half of IL. I think there is a connection. But I am the dumb one in this mix.9.8KViews0likes0CommentsRe: Intermittent internet loss Status code 12.7.1 A transmit problem has occured
maratsade wrote: Check your system control center a http://192.168.0.1. Look for the Gateway ID number under System Information. ETA: Here's a list (it's not complete, though) #1: Salt Lake City UT #2:Albuquerque NM #3: Amarillo TX #4:Billings MT #5:Midland TX #6:Flagstaff AZ #8:North Platte NE #9:Missoula MT #11:El Paso TX #12:Tucson AZ #13:Rapid City SD #14:Edmonton, Canada #15:Regina, Canada Good enough. The skies look clear in Flagstaff. Thanks9.5KViews0likes15CommentsRe: Intermittent internet loss Status code 12.7.1 A transmit problem has occured
JerryJ wrote: I've had the same issue for 3 weeks. Had a repairman out last Wednesday and he reported that tech support told him the issue was with their Jupiter satellite and they were attempting to resolve it. He said it should have been repaired as of that day but this afternoon I've had the issue again. It's the first time in over 2 years I've had any problems with them. Their help desk has no clue. Hopefully it's resolved soon since where I live options are very limited. JerryJ I'm courious about what part of the country you live in. Do you mind sharing?9.6KViews0likes2CommentsRe: Intermittent internet loss Status code 12.7.1 A transmit problem has occured
maratsade wrote: MSmith wrote: Sunday 3/19 Down once again at 10:55 through 11:03 am. Same code, clear skies. Check the skies at your gateway. Often the weather at the gateway influences your access. Ihave no information about where my gateway is. Can you point me to it?9.6KViews0likes17Comments