About JerryJ

I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem. ... View more

Yep I reside in northwest Illinois. ... View more

I've had the same issue for 3 weeks. Had a repairman out last Wednesday and he reported that tech support told him the issue was with their Jupiter satellite and they were attempting to resolve it. He said it should have been repaired as of that day but this afternoon I've had the issue again. It's the first time in over 2 years I've had any problems with them. Their help desk has no clue. Hopefully it's resolved soon since where I live options are very limited. ... View more