bradn863
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Joined 8 years ago
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Upgrade Fees
I recently upgraded my HughesNet service from Gen4 to Gen5. In discussion with the rep about additional ees/charges, I was informed that there was no set up fee and I chose the lease option rather then pay the entire equipment cost up front. My current monthly plan is 50G of anytime data and 50 bonus Gigs for 2a-8a. I was told that my plan would not change, and it hasn't. I was also informed that it would be $14.99 a month extra an my bill for the lease of the equipment. I just recieved my latest invoice which has 2 bills on it. I am getting ready to pay but there is a $99.00 lease set-up fee on the account which should not be there. I cannot pay that on top of my bill. my last payment for the Gen4 plan is $91.48, which should make the new payment somewhere in the ballpark of $107-$110 for the current month. The total should be around $198.00 for the 2 bills. The current invoice is $261.42. I was told on the phone there would be no set-up fee and I also asked the rep if my new current bill would be around $107/month. He told me that I was correct and phone records will verify. I'm just looking to get the set-up fee removed as I was promised there would not be one. Thank You for your help.Solved3.7KViews1like4CommentsRe: Money Stolen AGAIN. VERY AGGRAVATED
Lol must have took you all day to write that up....Ok heres the deal: #1 - The only reason I have a "Freshman" tag, is because I've had to come here MULTIPLE times trying to get back money that was stolen from me. Good job making a stab at a school joke, it was cute. #2 - If you don't have the authority to issue refunds, adjust account info or help troubleshoot technical problems, stay out of the postings that are requesting those services because all your doing is pissing people off. We don't care about your "knowledge" of how the system works. You're not a mod; SIT DOWN. And finally ..... #3 - Learn to BE QUIETwhen the grown ups are talking. This issue is being resolved (for the second time) in the PRIVATE MESSAGE area of this forum between Liz and I. Have a great day.5.5KViews1like0CommentsRe: Money Stolen AGAIN. VERY AGGRAVATED
Corrosive....that post makes no sense. If a moderator doesn't monitor their PM's, then how could they possibly get anything done? Mod's message people via PM to solve issues at which point they would see that they had a new PM from someone. And why would anyone be expected to monitor someone else's PM activity? And I'm quite sure that the mod knows to log off when they don't want to be mistaken for being online. Having an online status when they are not performing work is falsifying documentation and is certainly worth disciplinary action. Like I said, highly doubt that it happens that way. And if It does, you shoul be ashamed to be a part of, let alone stand up for, such behavior when dealing with clients. It's unprofessional. Your response is a lame attempt at trying to mediate a conversation between a client and a Moderator. So next time you see a post specifically requesting the interaction of a mod, how about being a good little "advanced tutor" by notifying them of the situation and maybe help expidite the solution. That might earn you that moderator badge one day. Responses like yours are unwanted and uneccesary.5.5KViews0likes2Comments- 4.1KViews0likes3Comments
Money Stolen AGAIN. VERY AGGRAVATED
2 weeks ago Hughes net took $187 without my consent, and said I was enrolled in auto-pay when i have had service for over a year WITHOUT it. After a long back and forth I thought I had my issue resolved. I was given $187 credit to my account and also given a refund. Upon recieving the refund, i messaged the moderator who had been helping me to remove my card from file (PER HER INSTRUCTION). There was never a reply sent to me confirming that this got done. Now here we are 2 weeks later and...I GOT AUTO DRAFTED AGAIN!!!. I have PM'd the moderator that helped me previously and her icon displayed that she is currently online. I still have gotten no response and am getting FURIOUS!!!. I have had hughesNet for over a year and NEVER HAD AUTO-PAY, and all of a sudden two months in a row i get screwed with an auto draft. I demand an immediate refund TODAYand the credit reissued to my account. I am the sole income for my family and I don't have autopay FOR A REASON!! This is causing a hardship because it's a month ongoing now that hughesnet has been taking unauthorized payment. IT NEEDS TO STOP!! Liz if you see this please write me back today.Solved5.6KViews0likes8CommentsRe: Billing Theft - Fraud Investigation Claim Opened
Hi Liz, i dont remember seeing that option over the past 11 months. I have paid my bill the same way each time, they only difference is that i have a different card/bank now than in previous payments. My next question is how will the account be credited? My issue is the negative balance with my bank plus a $36 overdraft fee for the transaction. I just want to make sure that I understand what is happening. Am i getting the money back to my bank card? I surely hope so because I need to get the overdraft fee removed. Please let me know.10KViews0likes1CommentRe: Billing Theft - Fraud Investigation Claim Opened
Ok, maybe nobody wants to deal with the post that says "fraud" in the title, but somebody needs to. I see responses to other issues that were posted yesterday but only views on mine. It's not a weekend so the excuse for no one seeing it is out the window. I need action taken on this immediately. This fraudulent charge has put me in a negative standing with the financial institution from which the account is held. Overdraft fees are accumulating and NOTHING is being done by HughesNet. I have called customer service and gotten no where becasue apparently no one is in charge there. If this issue is not resolved and either 1) the money is put back into my banking account, or 2) My account be credited for the entire amount of $187.96.....I will pursue legal action for the amount stolen, the overdraft charges, and $500 per day that HughesNet does not resolve this issue due to the fact that my mortgage, utilitiy bills, auto loans and personal needs are unable to be met because the account that HughesNet took the money from IS NOT the account on file when I signed up for my account, and the account is frozen due to the Fraud Investigation Claim that is open on it.10KViews1like9CommentsRe: FRAUD - billed for termination fee with no notice after MONTHS of complaining!!
Hi, I wrote the post directly underneath yours. Isn't it funny that all the other posts around us have same day responses yet the two with "fraud" in the title have nothing?? I'm about to be VERY annoying on here.....4.2KViews0likes1CommentBilling Theft - Fraud Investigation Claim Opened
On 3-6-17 I paid my internet bill, which is $96.48, with my Debit Card online, like i have for the past 12 months. I receieve paper statements in the mail monthly. On 3-17-17 my card was charged in the amount of $187.96 which I DID NOT AUTHORIZE. I called customer service to see about resolving the issue and had a terrible time speaking with them. Upon asking what the charge was for, I was told that I was enrolled in the auto-pay feature, which is COMPLETELY FALSE. When i set up my account 1 year ago I had to call and opt out of auto-pay, which is an extra $5 on my bill for receiving paper statements. I elected this option and phone records will verify. For the past 12 months I have been paying my bill online manually with no issues. After informing the representative that I was not enrolled in auto-pay, she asked would I like to opt out and began to explain the $5 charge on the statement for receiving paper statements. I told her that I already had that conversation a year ago and she could check my previous bills to see that I was clearly not enrolled. She still continued as if i was opting out for the first time. I asked what needed to be done to stop the payment since I DID NOT authorize it. She told me that there was nothing she could do. Let me add, the card that was used to set-up my account is not even the same financial institution that the charge was issued to. I have only had the card that was charged this $187.96 for a few months. There is no way that HughesNet could have had this card enrolled in auto-pay unless an employee manually entered my information into the auto-pay program without my consent. THIS IS THEFT!!!!! I told the representative this and she began to tell me that my phone was breaking up and I needed to find better reception. After making NO MOVEMENT at all she said that reception was better and immediately continued to tell me that the transaction could not be reversed. I reiterated that they had STOLENmoney from my account and asked to speak to a supervisor. I was put on hold, and afterwards, the same person came back on the line and said that her supervisor said the same thing as her. I asked to speak with him/her and was told that their answer would not be any different. I asked again to speak to a supervisor and was told that NO ONE could help me. This made me extremely angry and I asked to be transferred to corporate, which didn't happen either. I was already aggravated with Hughes for the poor quality of service which I receive, and now I'm completely disgusted with how i am being treated. I want the entire $ 187.96 removed from my account as it is an incorrect reflection of the balance for what is due on my account.10KViews4likes15Comments