Forum Discussion
Billing Theft - Fraud Investigation Claim Opened
On 3-6-17 I paid my internet bill, which is $96.48, with my Debit Card online, like i have for the past 12 months. I receieve paper statements in the mail monthly. On 3-17-17 my card was charged in t...
Hello bradn863,
Welcome to the community and thank you for posting. What Gwalk described sounds like what happened in your case. I can certainly credit your account back from the trouble.
If you decide to pay online again, please double-check that option that Gwalk circled in his screenshot to make sure you're not saving that card for future payments; this way we can avoid a similar situation in the future.
Edit:
I've credited your account for the amount requested; this is documented in case #103212021.
Hi Liz, i dont remember seeing that option over the past 11 months. I have paid my bill the same way each time, they only difference is that i have a different card/bank now than in previous payments. My next question is how will the account be credited? My issue is the negative balance with my bank plus a $36 overdraft fee for the transaction. I just want to make sure that I understand what is happening. Am i getting the money back to my bank card? I surely hope so because I need to get the overdraft fee removed. Please let me know.
Hi bradn863,
Please check your private messages, I sent you a PM regarding your concerns. You can check your PMs by clicking the envelope icon near the top right corner of the community page.
