Freddie
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Joined 8 years ago
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Re: Early termination fee, property damage, and misrepresentation of service
Hi mattkx8x, I'm sorry to hear about your dissatisfaction with the HughesNet installation.I can help you with a damage claim. Can you please send me the details and photos? Our contractors are required to carry insurance. We usually would file a claim with that insurance companywho will send an investigator to assess the damage(s). Then we work towards a resolution from there. I'll private message you the address to which you can e-mail. Thank you.2.4KViews1like0CommentsRe: HughesNet Subpar Contractor Botched Install
Hello, I manage the installation group at HughesNet. I sincerely apologize for this poor installation experience. It certainly does not meet our standards and is not typical of HughesNet installation performance. I will address the issues you've mentionedwith BMB Communications and their technician. Also, I will look to find a different vendor to service your home and will be in touch soon.2.4KViews2likes1CommentRe: Gen5 install this weekend?
Hi guppypond, There is a local dealer that services your area called Satellite Daddy. Their phone number is 866-808-1059. Press 1 for sales. Give them your account number, and they will create an upgrade order for you, and then come install your new system. Currently, they have availability on Friday afternoon.8.5KViews2likes0CommentsRe: Gen 5 install tomorrow. Tips for a first time customer?
Hi Savage, I work with the installation team here at HughesNet. I'm very sorry to hear we missed your appointment and I understand your frustration. I will review your orderwith the local dealer, Vision Quest Communications, so that they understand their mistake and avoid a similar mishap in the future. Thank you for reporting. It looks like your install is now scheduled for tomorrow morning. Please let me know how it goes and if there is anything else I can help you with.7.2KViews1like3Comments