skybox
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Joined 8 years ago
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Re: Liz & Amanda
Suit yourself. You've been aptly warned in advance that *your* attitude won't be tolerated by the real powers that be. Not to worry. I've already made book not to deal with you at all in the future. Good luck with your "I can do what I want, where I want" attitude, sport. It doesn't work like that in real life. Have a special day. It wasn't used as a weapon or bragging but as a response to you trying to lecture me about life. I sure don't need anyone including you to tell me how real life works. Further, you started this whole debacle with your flippant remark about me posting in the wrong forum so don't try to mask your responsibility in this matter by attempting to shame me about my military service. I could care less what you or anyone else thinks about my past. And don't insinuate my service is presumptive, I would never stoop to that level. I have to ask though I have never heard ofanyone except general officers with 40 years of service. Are you saying 9 years of active and 31 years of reserve? Usually folks only get a total of 30. Like to know how that worked? In my case the extension of world responsibilities extended my service beyond 30. I do apologize and respect your service but that's as far as the apology goes.6.2KViews0likes2CommentsRe: Liz & Amanda
I never asked for your assistance to begin with. And if you research my past posts, I believe I had a very legitimate complaint that bore out after six pages of debate with community members and finally Liz. Do you remember? After enduring multiple people chiming in about me not cooperating, when the bandwidth charts were finally reviewed my concern was validated. That is, the beam was indeed saturated. If you also recall, this is where you posted the disclaimer I mentioned above in which you just denied. Further, you agreed with MarkJ about a sarcastic remark he made about me. All because I was being persistent and wouldn't accept the technical hyperbole being dished out. So don't act so sanctimonious about all this. I was also called a troll by corrosion, remember now? So hopefully all the folks you "cc" to come to your defense, I sure hope they read how you and MarkJ responded to me during my past issue solidifying why I don't want your help or opinions again. Here is a novel suggestion to avoid this crap in the future. Put another category on the home page titled: Concerns for Hugesnet Mods.6.2KViews0likes0CommentsRe: Liz & Amanda
That's my whole point with you and MarkJ, my posts may be pointless to you but they're not pointless to me. I can accept the fact that you may not agree with me, and if you don't agree then please don't respond. Leave it to a Hugesnet employee to respond. Again, feel free to assist those who are looking for technical help but I and many others don't want your opinion. If I have a complaint about lack of service over a three day holiday that's not your concern, period. If a Hugesnet employee wants to respond that's their right, not yours. Unfortunately, there isn't another forum to voice a complaint only this one. And don't accuse me of hijacking threads, MarkJ and I were going back and forth and it was you who jumped in and suggested the thread be closed. What gives you the right to suggest that? Again, you two put your nose where it doesn't belong. I said it before and I'll say it again let Hugesnet employees respond to controversial subject matter. Keep your participation to issues where people ask for help. Beyond that it's not your issue. Lastly, it doesn't matter how I frame a concern. I feel my issues are legitimate whether you agree or not. A while back when I had an issue you initially disagreed but over time after Liz got involved it was determined that the spot beam I was on was indeed saturated and was switched to Gen5. That was when I decided I was through with the so-called community help. I said this ad nauseam, the only help or response I want is from a Hugesnet employee. In other words, you do not have anymore helpful knowledge than I do. I know how to do a speed test, reboot and program my router, check the number of devices on the system etc., and I'm quite familiar with networks. The kind of help I'm interested in is not saturating a spot beam with so many customers that after 6 PM I can forget about streaming even in standard definition, or when the system fails on a three day holiday someone is there to fix it. These are issues you or other community members have no control over. Hence, your opinions are useless to me. I stand by my assertion that Hugesnet uses people like you as a firewall on controversial issues when it's their job to face and respond to criticism not a so-called community member. Lastly, I didn't start the issue with MarkJ, it was his initial attitude to my post that rubbed me the wrong way and started this long debate. If this would have been Liz or Amanda they would have immediately diffused my frustration and the issue would have been quickly resolved. MarkJ used a different tactic. This is why community members should only get involved when help is requested.6.3KViews0likes6CommentsLiz & Amanda
This post was written In response to GabeU who suggested the post had gone off the rails and as a result copied both of you. This is the response I was writing simultaneously as the thread was closed: You too GabeU are part of the problem on this forum. I understand if you want to help people - if they want your help. But you and MarkJ have no authority to spout off what Hugesnet disclaimers state, tell people they're out-of-line, or speak for Hugesnet on a number of other issues that concern customers. Quite frankly it only creates animosity towards Hugesnet and fuels anger. For the life of me I don't understand how Hugesnet corporate allows this to happen. Using folks like you and MarkJ as a firewall is not only bad publicity but a business model that I feel will only nick away at Hugesnet already thin credibility. Interesting, that when I read Liz or Amanda's responses to posts they use tact and interpersonal skills to diffuse the issue. It allows people to feel like they're being taken care of. This is in contrast to how you and MarkJ respond when someone complains that their service is down and they're not able to work, sell stock or whatever the situation happens to be. Case in point, during a most recent post you copied and posted Hugesnet's disclaimer and told the customer that Hugesnet owed him nothing. This is not your responsibility. If someone has a complaint like this they should be referred to a Hugesnet employee. If you want to assist with a technical problem and customers are OK with your assistance fine, but if it goes beyond that I suggest you refer them to Liz or Amanda. Both of you are way out-of-line and it's creating problems. Liz, Amanda, I agree this post has gone off the tracks but it was fueled by what I just stated. I feel some ground rules need to be set and quite frankly it's both of your responsibilities to not let these two get out-of-hand. To sit back and read some of the posts these two write and do nothing about it is a dereliction of your duties as Hugesnet employees. Said another way, both of you are the standard bearers for the company and need to get more involved. I'd be more than happy to take this to the corporate level along with multiple examples to prove my point if you don't want to deal with it. I don't think this was the original intent of this forum but a lack of oversight allowed it to evolve to this point.6.3KViews0likes8CommentsRe: Pro-rate our bills
Slick, don't even try to lecture me on life. I'll put my education, career, and 33 years of service to country up against yours anytime you're ready. While you were busy running around the track, I was busy protecting our democarcy so jerks like you can sit behind your avatar and pretent you're someone important. Perhaps you heard of the first ammendement of our constitution. Rememeber slick, better men than you fought and died to give you the right to free speech so try not to abuse it anymore. Feel free to intelligenly voice your opinion without making threats and you'll get your point across more effectively. As far as your warning about my attitutude, remember it was your initial response to my post that set me off. I don't respond well to someone attempting to verbally bully me. As such, stick your warning up where the sun doesn't shine and show some respect to others if you're going to take a leadship role on this forum. That's how the real world works.4.8KViews0likes1CommentRe: Pro-rate our bills
Speak for the majority, are you referring to the three peope who contiually take the position against customers who are unhappy with their service, no matter what the circumstances. Perhaps you should read again the thread "your thoughts on the community." Quite frankly when I have an issue I don't want you to respond, got it. I'll say it agian so it sinks in don't respond. The only person I want to respond to any of my issues is a legitimate Hugesnet employee who are beholden to the company and have the wherewithal to assist. Quite frankly, I don't like your attitude. I have been a Hugesnet customer for three years now and pay for the top tier of service. Go ahead and try to ban me for my light hearted jab for what happened over the weekend. Perhaps you should read the title of this catagory again: A place to chat about tech or tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT* This isn't your forum, it's a community forum. This means ... wait for it... a community where all customers can voice their displeasure or support for the service they receive. You have no more authority here than anyone else. You may attempt to answer questions and feel you're entitle but you're not. So get over yourself.4.8KViews0likes3CommentsPro-rate our bills
Since full service has been down for three days now I believe Hugesnet should pro-rate everyone's bill. Although, I understand the decision to run a skeleton crew over the three day holiday, it appears Murphy's Law once again proved its legitmacy "whatever can go wrong, will go wrong". Hence, Hugenet got caught with their pants down. I don't think its unreasonable to call Hugenet and ask that your bill be pro-rated for the days there was no service for large chunks of the three day holiday.4.9KViews0likes10Comments