Thank you Liz, I do appreciate your efforts, however; your resolution is exactly what I have been hearing since the Fall of 2016. It would seem to me that the logical solution to resolving this "error message" issue would be to close my account and start over. I stayed up until 2am this past Monday morning to upload some pictures but still used up all my tokens and no bonus bytes were used. I then tryed to purchase tokens but got an error message, I tryed again, same error message. The screen got stuck so I had to restart my computer and when I checked the status meter, both purchase of tokens had gone through giving me 10 gbs. My computer auto updated this morning and now I have only 1.8 gbs left. Really?!?? 8.2 gbs to update windows? Obviously my account and system is messed up and has been for a long time. I can't take another 8 months of escalated customer service to fix an error message. I have been a good customer and have always paid my bill in a timely manner. No I will not accept "I pulled up your account to investigate further and I see in the notes which error you're getting. Your case has been escalated..." as a solution.
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Since October of 2016, pre Gen5, my husband and I have been calling so much I have lost count. First I just wanted to go up to 10gb....error message, Im told the technical team would look into it and call me when it is fixed. November, December same thing. We still have not recieved a phone call and the same vicious cycle began when (oh happy day) we can upgrade to Gen 5 and everything will be fabulous. I have been given 2 appointments and rearranged my schedule to be available for a now show both times. And guess what? I call to be told there was an error message so the work order didn't go through and they can't figure out why so the technical team blah balh...and they will call me when it is fixed. Why? I don't know what else to do, I live in the boondocks, Im a merchaniser...I need this resolved fixed and history. I am so over it...going on 8 months now.
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