Since October of 2016, pre Gen5, my husband and I have been calling so much I have lost count. First I just wanted to go up to 10gb....error message, Im told the technical team would look into it and call me when it is fixed. November, December same thing. We still have not recieved a phone call and the same vicious cycle began when (oh happy day) we can upgrade to Gen 5 and everything will be fabulous. I have been given 2 appointments and rearranged my schedule to be available for a now show both times. And guess what? I call to be told there was an error message so the work order didn't go through and they can't figure out why so the technical team blah balh...and they will call me when it is fixed. Why? I don't know what else to do, I live in the boondocks, Im a merchaniser...I need this resolved fixed and history. I am so over it...going on 8 months now.
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