The problem is that there now seems to be no-one answering the 866-347-3292 number which claims on the support page to be the way to " Reach a live care representative by telephone 24 hours a day 7 days a week". I have tried all day, and no matter what selections I make, the phone rings a couple of time and then disconnects at their end. Instead of putting me on hold or in a line, their system simply hangs up on me, every time, all day long. And, when I try to use the chat link on the support page, instead I am told I just sent an email which may be answered in the next 24 hours. Yet on the Support page chat is described thus: " Connect instantly with one of our knowledgeable care representatives." It would be much better to simply say "you can't talk to anyone on the phone and you can't chat with us but here's a way to send us an email" No wonder people try the corporate number. As far as I can see from all my wasted effort today, there may be no other good alternative that doesn't eat up a lot of time.
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