Stephens
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Joined 8 years ago
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Re: Billing Issue
jcollison251 wrote: Stephens wrote: I did. That's how I discovered the overcharging has been occuring since December 2016. You must have one of those bank accounts that doesn't give you statements and doesn't allow you to access your account online. I hate those! You must be one of those troll posters, with nothing better to do than make lame attempts at humor on a customer support forum. I hate those!5.8KViews1like0CommentsRe: Billing Issue
No. It's an account issue that goes way back to 2012. I'm sure once someone digs into the account notes, they'll see what's going on. There was an issue with the satellite that caused an interruptionin my service. The only way to fix the problem was to move my account to a different "cluster" on the satellite. The only way to do that was to upgrade my plan, and they would credit back the difference, so that my service would work at the initial price. Every year since then, I have to go through this drawn-out process of convincing them of their original "solution". Getting pretty old.5.9KViews0likes1Comment