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‎06-09-2017 09:36 PM

Re: Data Vaporizing - test results

by in Tech Support
‎06-05-2017 10:44 PM
‎06-05-2017 10:44 PM
Based on everything you have shared with us, you are probably correct that the 12 am to 2 am window was when the data was downloaded - since I was under the impression 12 am was the sacred overnight time -(ok, I was told 2 years ago that midnight was the beginning of the overnight period by one of the reps).   I'm setting up my airport to turn off access for devices until 2:01 am.    I recall a similar issue last year but not a single rep figured out it could be the time factor...   No need for Liz to throw me a token bit of data but thanks for the info.   Lloyd Sherman         ... View more

Re: Data Vaporizing - test results

by in Tech Support
‎06-03-2017 10:42 AM
‎06-03-2017 10:42 AM
After Here are the results.   Wasn't missing anything from the day time minutes.   BTW  Modem is a Hughes HT1100.   So the original question was - where did 241 megs of daytime data go in hte middle of the night?   Day time data is not counted until after 8AM in the morning here.  A better question is (as everyone who uses the service would like to know) where can We get it posted back to use?   Thanks  I do appreciate your help.   We aren't newbies to the system and have had some issues prior to this which were unresolved. ... View more

Re: Data Vaporizing

by in Tech Support
‎06-03-2017 12:02 AM
‎06-03-2017 12:02 AM
Thanks for the reply.  I'll give it a test on the weekend.   Was told by hughes 12AM to 8AM although it could be 2AM to 8AM.  Any data after 8AM on the west coast shows up in daytime data, not before...   Regardless on this one, 241 megs of data dissapeared 2 hours prior to even 7AM...   I'll reply back with the results.   BTW  if data leaks, where does it go?! ... View more

Data Vaporizing

by in Tech Support
‎06-01-2017 09:26 PM
‎06-01-2017 09:26 PM
Got up this morning, June 1, beginning of a new data cycle  and noticed that I had used 241 Meg of our daytime data before the daytime data allotment was running for the month.   Our overnight hours are from 12AM to 8 AM.   At 5:45 AM 241 Meg was missing. How is this possible since it was before the data stream had even started!?   I'd love a tech support answer on this one. Cheers! ... View more
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