Hello bounceback2p,
Thank you for posting. I am extremely sorry to hear about this issue and I can assure you that we will do our absolute best to help resolve your concerns. Anyway, we pulled up your account to troubleshoot and here is what we found.
Based on our records, we provided you with credits three times in the last year (February, April, and July of 2016).
We also ran a diagnosis on your system, and everything looks good. I would like you to please complete some speed test for us to better evaluate your service. Thanks and I look forward to hearing from you soon.
Please post your results here.
Important:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices) -use the 25MB size download test file since you are a Gen5 Customer -complete at least 3 tests each space at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
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