Aedan
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Joined 8 years ago
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Re: Customer with extremely poor service
Hello cal.gilbert, Thanks for posting and welcome to the community. I have moved your post in order for us to better focus on your concerns. I tried troubleshooting your system but was unable to identify your account. Please check your private messages in the top right-hand corner, as I have sent you more information pertaining to this issue. Thanks so much in advance.12KViews0likes17CommentsRe: Signal going down for some reason
Good Morning all and thanks for posting! Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks.7.6KViews0likes2CommentsRe: Very Slow internet speeds
Good Morning bill426, Thank you for posting. I am definitely sorry to hear about this issue. I pulled up your account to troubleshoot and your system shows that you are currently in FAP. However, I see from your previous cases that slow speeds is an issue that you have experienced in the past. I will issue you some complimentary tokens to run the speed test. Important points: -do the tests while directly connected to the HughesNet modem -use the 12MB test file -run a batch of 3 tests during the day/morning and another 3 at night -space each test at least 5 minutes apart -post your results URL here, it may look something likehttp://testmy.net/quickstats/[yourusername] Thank you. Your cooperation, patience, and understanding are much appreciated.13KViews1like6CommentsRe: Signal going down for some reason
Helloarceus213, Thanks for posting. I am going to send you the HT1100 Modem to address your concerns. Please inform us, if you continue to experience this issue after you have received the new modem. Please check your private messages in the top right-hand corner, as I have sent you a message requesting some additional information that is needed to issue the dispatch. Thanks.8.6KViews0likes0Comments- 6KViews0likes0Comments
Re: Canceling contract
HelloOdalismederos4, Welcome to the Community and thanks for reaching out. We are going to request a sales call review and will continue to investigate what happened in order address your concerns. Thanks and we will be in touch with you soon with more information soon. -Sam6.9KViews0likes8Comments- 7.6KViews0likes0Comments