ContributionsMost RecentMost LikesSolutionsRe: Equipment return Thanks! It's all going back even if I have to pay for part of it. I hope they send a box big enough and save me the expense. Equipment return My service will cancel on June 17. They said they will send a return box but only mention the modem, power supply, and radio. I also have the Fusion multipath and power supply plus the antenna. Will the box be big enough for all of that? SolvedRe: HughesNet Gen5 Thanks! We are on Spaceway now, I think, and service is slow, slow, slow and uploads take all day. I have to buy more data every couple of months. Last month I had to buy $75 worth because of the huge Microsoft updates. We are NOT happy! AT&T is bringing wireless Internet to two counties where I live that will cover 400,000 homes and businesses that currently are so rural and remote that most are forced to use Hughes. We are trying to decide if upgrading to Gen5 will be better or not. We don't know much about AT&T Wireless. I'll call the number you provided since I will be able to talk to a local person hopefully rather than somebody at Hughes. Re: HughesNet Gen5 Thanks! There was a notice in the paper that At&T is bringing wireless Internet to my area by the end of the year that will cover 400,000 homes and businesses in two rural counties that currently have to use Hughes because of the remote locations. I don't know if it will be better or not or how much it will cost. That's the reason we haven't upgraded before now. We don't want to be under contract to Hughes if something good comes along. I need to investigate AT&T more. I'm leaning toward upgrading at Hughes and a poster below replied that I can call a local installer instead of talking to Hughes directly about upgrading. I might do that since I know the local person will speak English. Nobody at Hughes seems to speak understandable English. They might if you are buying something instead of needing tech support but I'm not sure. Re: HughesNet Gen5 I received a notification that I can upgrade to Gen5. We currently have the 9000 system. We did not upgrade to Gen4. If I upgrade, what equipment do I have to buy, or lease, and is there an installation charge? I tried to find out online but it kept saying there was an error with my zip code, 37370. Thanks!