Forum Discussion

PineyRose's avatar
PineyRose
Freshman
6 months ago

Equipment return

My service will cancel on June 17. They said they will send a return box but only mention the modem, power supply, and radio. I also have the Fusion multipath and power supply plus the antenna. Will ...
return box
  • maratsade's avatar
    maratsade
    6 months ago

    They know what equipment you have, and either the box will be big enough or they will send more than one.  If there's an error, give them a call. 

maratsade's avatar
maratsade
Distinguished Professor IV

They know what equipment you have, and either the box will be big enough or they will send more than one.  If there's an error, give them a call. 

PineyRose's avatar
PineyRose
Freshman
6 months ago

Thanks! It's all going back even if I have to pay for part of it. I hope they send a box big enough and save me the expense.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 months ago

    Actually, don't do that (pay for it, I mean).  They send the box/boxes with labels that contain information to tie the return to your account. If they get a random box with stuff, it might not get processed and it will be much more complicated for you to get the return acknowledged.