Welcome to the community and thank you for posting. I pulled up your account to address your concerns.
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Jun 19, 2017 between 2:00 PM - 5:00 PM. Call us at 866.347.3292 and reference case #104479112 if you need to reschedule.
Please let us know how the site visit goes.
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