About RogerHinton

What ever your engineers did appears to have solved the problem with gmail and Outlook. After manually configuring yahoo mail settings it now works in Outlook 2007. My AT&T (Bellsouth) email is now working on my other computer with Windows Live Mail. I was able to login and even update the Blizzard/Battlenet app and game which I have not been able to do since I installed it many months ago. DropBox appears to be working properly as well.   Thank you for continuing to look into this issue and not just passing it off to outdated software or user computer issues... It appears that I now have more email accounts than I need, but at least they all work as they did before all of this started.   Roger ... View more

I was able to get my primary gmail address added to Outlook as pop3 after I set "Allow Less Secure Apps" to on at the Google account settings in the web browser. I will try the other addresses later.   I did the same thing with yahoo and it will not work even with those settings enabled. I get the following error: Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP) Although this could be due to lag time between making the change and yahoo server updating those changes. I will  try again in the morning. This time when I launched the Blizzard app it logged in with no problem ( It was a completely different window than what normally pops up though. ) and it wants me to install an update before it will allow me to go any further. I will have to wait until 6:00 AM in the morning to see if it will download the update properly. ... View more

@C0RR0SIVE wrote: Roger, Are you using the Blizzard App to launch your game titles? As far as having to reauthenticate, every 30 days on the Blizzard App (least I think it's 30 days) I have to log back in as it logs me out.  I suppose this is some form of rudimentary security for those with the Blizzard Launcher. Curious, have you tried an alternate third party DNS server, and flushed the DNS cache on your machine?   Yes... Going through the Blizard app is the only way to start the game. It does not matter if I click play and try to login through the game or if I click the Login icon at the top of the Blizard app I get the same error. When I first installed the game on my computer I had to take it to a freind's house with cable internet servide to even get it to install in the first place. I figured it was codded to  reauthenticate every so many days. I'm not sure if it is 30 or longer.   I do not know how to use a third party DNS server. I can flush the DNS cache, but I have not tried to. This whole problem seems to be an issue with hughe.net trying to connect to secured third party servers from multiple apps. ... View more

This has also occurred. I tried to launch Starcraft II today. When it first stared up a window popped up stating that I must re-authorize to continue. This may be a function they have built in as a way of verifying the license that comes up on a set schedule. When I click OK it gives me the following error: [ You were unable to log in to Blizzard services. If this problem persists, please contact Customer Support. Error code: BLZBNTBGS80000011 ] I shut my computer down and moved it to the same room with the modem and plugged my computer directly into it bypassing my router. I did a hard reset on the modem ( I unplugged it for 30 seconds then let it reboot ) I still received the same error. I am able to login to their website through Google Chrome and Internet Explorer 11 with no problems. It would appear that this problem is not confined to third party email servers. ... View more

I don't know if it helps any, but I was able to send and email with attachments through my hughes.net account in Outlook on the first attempt this morning. I tried to add a gmail account but it failed to detect encryped server settings or unencrypted. ... View more

I tried uninstalling this update and it made no difference. - Outlook KB3191898 ... View more

Sounds like whatever is causing your problem could be related to the loss of email server connection problems that appear to have started around the 20th of this month. I cannot connect to gmail, att (bellsouth), or yahoo mail servers from any email app. I have no problem logging in to any of these accounts via a web browser. There are more than 4 or 5 people reporting simular problems with various servers outside of hughes.net. ... View more

Ok... I thought I had at least found a workaround to get past this issue by using my hughes.net email account and forwarding all of my gmail accounts to it, but alas it was not to be... I tried to send an email from Outlook 2007 from my hughes.net account around 11:30 AM CST with several small photos attached. It failed to send twice with another MS error code that I did not write down a the time because I had to meet someone for lunch. When I returned just a little while ago I opened Outlook and it sent the message without giving me an error. This is really getting annoying. ... View more

Here is my status from HT1100 modem. ... View more

Sounds like you are experiencing the same issues that I have. My problem started around the 19th or 20th. ... View more

Thank you all for your understanding and attempts at resolving this issue.   I give up !!! I have Outlook setup to send and receive from my hughes.net address. I have gone to gmail and set all of my accounts to automatically forward all mail to that address and to delete the messages from the server when done. It is working perfectly even wirelessly from my router to my office computer. I removed Thunderbird from my computer because I do not like the confusing, overly complicated user interface... WHY IS THERE NO DELETE MESSAGE BUTTON !!! It is almost funny (But not really!) that after a week of fighting this I end up still using Outlook 2007 with a hughes.net email address and it receives all of my email from all of my other email accounts that are being forwarded to that address.   PC’s suck... and the more Microslop "improves" it, it only gets more and more difficult to solve problems. I started working with computers before hard drives were invented. Back then you would spend hours typing in basic computer code to get the thing to perform a simple task only to lose it all when you turned it off. With every new “improved” OS that Microsoft releases computer techs have less and less control or ability to fix problems because the software is so complicated and “smart” that it can fix itself !!! RIGHT !!! ... View more

Now this is getting to be a mind numbing experience like no other I have ever encountered. I found a firmware update for the E1000 router, and I installed it. I did a hard reset back to factory settings first, then I set a very secure password for the router admin and a new wi-fi password as well. I made sure that remote administration is disabled. I then connected the router back to the modem. Everything works on the internet including login to all of my email accounts thru a web browser. I even downloaded a 400+ mb file using the wi-fi connection in less than 4 minutes. I print from this computer to a wireless printer that is another room with no issues. When I try to add any email account to Thunderbird I still get the message that my username or password is invalid. It does not matter if I select pop3 or imap. So I guess there is some kind of issue with my wi-fi and email servers??? ... View more

Ok... This is a bit of a someone please kick me in the butt moment, but after a week of fighting with this issue, cursing and belittling those who are trying to help, I tried something new. I took my main office computer to the location of the modem, bypassed my router and plugged it directly into the HT1100 modem. When I opened Outlook it downloaded over 100 messages from gmail servers. Some were over 3 years old. I got a message from gmail stating: Google just blocked someone from signing into your Google Account from an app that may put your account at risk. This is from the new account that I created for testing purposes. I just added that same account to Thunderbird and it worked with no issues.   So... Again... My most sincere apologies to anyone that I may have insulted or otherwise been rude to...   It would appear that there is some issue with my wi-fi connection from my modem to router to my office computer that is blocking or misinterpreting data transfer. I am going to do a hard reset on the router and re-check it for firmware updates before I plug it back in. BTW it is a Linksys/Cisco E1000 router. ... View more

Ok... I disabled Web Acceleration and the results are the same. My signal strength is at 127 here on a very cloudy day. I have been focusing on trying to get Thunderbird to work vs Outlook and still no account will work except the one from hughes.net. I have again tried both pop3 and imap. I have logged in to all of my email accounts thru Google Chrome browser and verified that imap is enabled. When I enter the same info in Thunderbird I get an error that my user or password are invalid. I get the same result with my yahoo test account. There does appear to be some issue with the uplink status. As I was entering this post I was getting a red bar at the top of the screen where it normally give the autosave data. ... View more

I have looked at the modem. The self diagnostics reports no problems. Status indicates all green checks with no errors. Diagnostic code is: 0000-0000-0000-0005.   I have re-installed the latest version of Mozilla Thunderbird. It will detect and setup my hughes.net email account with no errors. If I try to enter one of my gmail accounts Thunderbird is automatically setting the server to imap with SSL enabled, and I get an error stating that my username or password is invalid. If I open my web browser and login to the same gmail account I have no problem. I get the same issue even with a new gmail account that I created just for a test. I get the exact same error when I try to add a yahoo email account that I just created to test.   "Do you know how to toggle W/A?" I am not sure what this refers to. Are you referring to a setting in the Thunderbird program on in the modem settings?   Is it possible that my router or modem could somehow be infected with some sort of malicious bug? All of these problems began after I received an email from someone I do not know from New York regarding a part that I had posted on a web forum. It was an attached pdf drawing of the part along with a text message that read "sent from my i-phone". ... View more

I do not trust my computer to Microsoft Security Essentials. I trust my computers to ME. If I suspect issues that may be caused by intrusive software or malware or viruses, I run rootkit scanners and malware scanners and if I don't feel that an issue is resolved I will pull the hard drive and connect it to a know un-infected computer that is not connected the internet and rescan it there. I do not use my computer for any kind of sensitive information transfer. I have used MSE since it was released and I have had no issues whatsoever with any computer i have used it on. I have had to repair computers because of problems caused by Norton, McAfee, and many other security programs. So... I do not trust them any more than I trust MSE. And yes, I have used Avast, AVG, and several others and found them to be no better only more intrusive in the system resources. ... View more

Well, finally someone with at least a coherent response. Thank you !!!   I have tried repeatedly to get Thunderbird to connect to gmail and to yahoo mail to no avail.  I have tried both pop and imap with the same results. I have increased the timeout setting to the maximum. I get the same results. I cannot afford nor do I care for Microsoft’s newest software in anyway. And as I have stated too many times already, I am certain that there is nothing wrong with either of my computers.  I am using Windows 7 Pro 64 bit with Microsoft Security Essentials. I even disabled the firewall in Windows as a test. That made no difference. When I received the message informing me of your response I received two copies of the same message time stamped with a 6 minute difference and a 2kb size difference in Outlook to my hughes.net email address.   I have other things to do at the moment, but I will respond later with the other information you are requesting. ... View more

Oh... and I received an email in my "outdated" software from this forum to my hughes.net address informing me of your response !!! ... View more

BirdDog said: “Roger, not trying to be a smart aleck but Outlook 2007, really? Who knows what the security protocol will do on modern satellite. You can't expect HughesNet to chase every problem with outdated software. I'd suggest updating your email client.”   Wow… Really!!! Not a smart aleck at all, more like smart **bleep**!!! Are you supposed to be a professional? Your response is rude and un-professional. Not everyone can afford to run out and buy the latest and greatest new thing in cloud based software. And some, such as myself have no desire to use cloud services. I prefer that my correspondences be kept private and stored locally on my computer.   As I said in my first post, I downloaded and installed the latest version of Thunderbird. It would not detect the server settings. It would not work when I set it up manually using the settings supplied by Google. When I move my computer to another location with cable internet service everything works perfectly… Including my “outdated” software. And my “outdated” software works perfectly if I set it up to use a hughes.net email address… What part of this sentence is tripping you up? Did you not also read the part about using Microsoft Live Mail on a completely different computer and that it will not work either? And yes I know Live Mail has been phased out also, but it worked fine until last week.   BirdDog said: “Setup a new tablet today in fact with a HughesNet address and Gmail.”   What does that even mean??? If you are an “Advanced Tutor” working for hughesnet then the world is surely doomed!!! So you are saying that hughes.net has made changes to their servers, and that they will no longer support any software that is not the latest version available… I don’t own a tablet of any brand, nor do I ever intend to get one. I use a phone that is dumber than a bag of rocks that makes phone calls and that is all I want it to do. I don’t own an “ i “ anything nor do I care to. And just FYI… I will never upgrade or use Windows 10 either. I do not like the way it spies on everything you use your computer for and is constantly forwarding that data to Microsoft. My sister has a new laptop with Windows 10 and it is eating up her data even when it is supposedly shut down. The only way to stop it is to disconnect from the network before shutting it down. Explain that Mr. smart **bleep**!!!   I was thinking of upgrading to the new gen5 service, but now I think I will be discontinuing my service with hughesnet ASAP. And I will try my best to convince anyone I know to not use hughesnet either…   Thank you for your rude and non-helpful response !!! ... View more