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RT_Savell · ‎04-28-2018

Liz why do they need tech? All the hardware is already installed. Activation should be something that a customer and support can do on the phone. I’m having a similar issue. Except no new equipment. We have had some bad weather but when they first done the installation outside I took a permenint marker and made marks on the dish brackets to tell if it ever got moved. It hasn’t been moved outside, atleast not totally out of place. I don’t know how much it would sway or wobble when the wind blew really bad like almost tornado. But my modem is doing the same identical thing now. I don’t need a tech unless we determine something is broken. The dish is in place and hasn’t moved. I feel like I’m waiting on something on Hughes Net end to happen. Like rebooting it on that end.

RT_Savell · ‎04-16-2018

I just read the 3 replies before me and they blame Amazon for Netflix being slow or really just Gen 5 being slow in general. REALLY! I agree, when are you going to fix it? I was a sucker who upgraded from Gen4. So is Gen 6 next? Will Gen 6 be 4 with a tune up and less traffic then 5 will be the ne t Gen7 after us suckers swap to Gen6 huh.

RT_Savell · ‎07-08-2017

Yes, that's my point! No explaination of what is actually wrong other than "call back". It's already been stated that it is a constant issue and that, "it's looks fine now." is not a satisfactory answer. There are some differences in the state Codes when there is an issue otherwise there would not be a need for a point/decimal system. No explaination for diagnostic codes ethier, oh, when there is no problem and all green checks the state code is 0.0.0 and I believe there is also no diagnostic code offered. The state Codes are different even though it is doing the same thing like discovering when there is an issue or it seems that way. I believe that is what I observed, I could be wrong but it only did so many functions, like 3 or 4 and there was repeat codes and then different codes for same function I think. But a diagnostic code is what it is. It demands an explanation, not that it's ok now. 30 minutes to hour down and getting worse. Why is the system light always going off/internet going down?

RT_Savell · ‎07-08-2017

We have had issues with our internet being down now and then to just not working at all for half a day. I called a few days ago and had a good response and a modem sent out to us. We are still getting these State and diagnostic codes. I called today(Friday) and the lady was polite and nice but I got no resolution or solution, just a number to reference my problem/the call(Hugh's case number 10457446). It was down when I called, during the call and she basically waited for it to come back up and said, "It's working fine now." That's not a solution. Going thru the routine about unplugging the modem and all the other things is a waist of time. Please don't read off a screen to me and keep doing it when I stop you and tell you I have been through this song and dance before. I would like to know what the codes mean. What are you seeing on your end? I am willing to troubleshoot these codes on my end if it's something I can do. We've replace our router and went direct. It's not our router. It's not modem location. It's all alone. We are not having any problems with our Satellite TV. The dishes have always been pointed the same way and close to each other. It's not that unless it's the equipment. We change modems and routers. Checked all connections. The system light is the one that goes out. That means nothing is coming in right? Trying to research this I've noticed that the new GEN 5 Sat is up and running. That tells me that most likely that there will be no more investment in Gen 4 system except to convert it to GEN 5 if possible however that stuff works or just let the 3rd World have it. I'm sure we are suppose to get frustrated and then upgrade instead of them/you informing us if options as valued customers. That's why people drop and switch at end of contract. Dish/AT&T didn't inform or offer us an up grade of the new plans. Said it was only certain areas when we did call not us. I called back with address down the road and it was available, bye bye bye Dish/AT&T/Excede internet. I know I can get a great deal now with good service. Please don't put me through the trouble. Someone help me! What do These codes mean and why is my system light out off so much(internet down). Sometimes the transmit light blinks a lot and then is off then they all blink a lot with the system light off. The power LED is always on. We seem not to be able to get US American Support and have no confidence in any other since nothing happens except when Hector helped us. HELP!!! State Codes 21.1.5, 12.7.1 , 21.2.1, 21.2.2, 12.1.9 Diagnostic Codes 0000-4000-0400-0043 0000-0000-0016-3884 0000-0000-0000-0049 1638-8000-0400-0040

RT_Savell · ‎07-08-2017

Why is it so hard to answer simple questions about codes? People have lives and pay Hughesnet to worry about their internet and answer customer questions. We don't want to hear, "I checked and it's working now, try unplugging it." We have already stated in plain English that is goes off and on for long lengths of time and it's not bad weather or weeds & trees in front of the dish and so on. It's some technical issue be it hardware/equipment or software/network/interference. I am more than willing to troubleshoot at home if I knew what these codes meant. I'm sure everyone would. We call after we done the simple stuff, unplug/reset the modem & router then check for obstructions or bad weather & atmospheric disturbances. I'm sure this person was also on phone with customer service and got some type of help or just decided to keep dealing with it till the end of 2 years. We will definitely shop at end of contract. When we have service, like when we first got Hughes, it was a decent speed and pretty reliable. The past 6 months it has been terrible. All but one call with one guy Hector have been no help, he was the only real attempt at helping us. He wasn't even in the US, in Mexico I believe. Thanks Hector! Only guy working at Hughes net! He listened, got the codes and sent appropriate equipment according to codes and checking on his end. He also advise if it didn't work to call back during middle of issue so they could see it next time. I got new modem and installed it. Nothing changed. Same issues. I called today and got a polite and nice lady which they are most of the time. But I was on hold and being asked to do all the things I've done for around 15 plus minutes. After that my system light comes back on and I hear her say, "Sir I see it's working now, is there anything else I can do for you?" Or something like that. Really, keep me on phone till On and off problem in back working? I hope my post is responded to in a quick timely manner with info about the codes provided.

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Date Last Visited	‎04-28-2018 07:19 AM

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