Why is it so hard to answer simple questions about codes? People have lives and pay Hughesnet to worry about their internet and answer customer questions. We don't want to hear, "I checked and it's working now, try unplugging it." We have already stated in plain English that is goes off and on for long lengths of time and it's not bad weather or weeds & trees in front of the dish and so on. It's some technical issue be it hardware/equipment or software/network/interference. I am more than willing to troubleshoot at home if I knew what these codes meant. I'm sure everyone would. We call after we done the simple stuff, unplug/reset the modem & router then check for obstructions or bad weather & atmospheric disturbances. I'm sure this person was also on phone with customer service and got some type of help or just decided to keep dealing with it till the end of 2 years. We will definitely shop at end of contract. When we have service, like when we first got Hughes, it was a decent speed and pretty reliable. The past 6 months it has been terrible. All but one call with one guy Hector have been no help, he was the only real attempt at helping us. He wasn't even in the US, in Mexico I believe. Thanks Hector! Only guy working at Hughes net! He listened, got the codes and sent appropriate equipment according to codes and checking on his end. He also advise if it didn't work to call back during middle of issue so they could see it next time. I got new modem and installed it. Nothing changed. Same issues. I called today and got a polite and nice lady which they are most of the time. But I was on hold and being asked to do all the things I've done for around 15 plus minutes. After that my system light comes back on and I hear her say, "Sir I see it's working now, is there anything else I can do for you?" Or something like that. Really, keep me on phone till On and off problem in back working? I hope my post is responded to in a quick timely manner with info about the codes provided.
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