About Texaspapa1953

First off, I have to say that I have no complaint about my service. In the years that I've been a customer, every problem has been resolved to my complete satisfaction.  Except for this one. From the first I have used a prepaid card to pay for my service. At installation nothing was said about there being a problem and for a long time there wasn't. My card company issues  anew card every 5 years - new number and all. The last time they did this the technitian I spoke to was able to get the autopay to work. Took a few minutes, but the autopay worked flawlessly until now. This time no one seems to know how it was done, so I've been just calling in and making the payment on the due date (or before). It keeps being called an 'advanced' payment, but it works. It just seems to me that there must be a better way. It ties up my time and the time of the customer service rep who has to listen to the story all over again every month.  Considering some of the services I've had in the past, this hardly qualifies as a complaint. Everyone I've spoken to, tech, customer service, billing, has been great. That's why I'm still a customer. I have other options, but I'm comfortable with HughesNet. I would like to see this issue resoved finally, though. No one has ever told me the reason why prepaid cards are such anathema. It's what I have and I have no intention of changing that.  Honestly I'd rather mail you a check every month, but I understand that's not an option either. Anyway, thanks for letting me vent. ... View more