About tim1966

tim1966 · ‎01-29-2018

The person who got me going was my awesome local installer!! This guy did a great job on the initial installation and has had to come back out a couple more times but not due to anything he did. After spending a lot of wasted time with tech support Hughes finally sent out the tech that installed the system and he has got me up and running again. The first time on a transmit problem and this time with the very slow speed issue. This man has gone above and beyond the call of duty and gave me his contact info so I could contact him with any questions or issues. THANK-YOU DAN!!.

tim1966 · ‎01-24-2018

This is ridiculous!! I am on beam 54, anyone else having this kind of trouble. I talked to support yesterday and the guy told me to use the Hughes Net speed test, what a joke! That said I was getting around 30 Mbps download and every other speed test I used said that I was getting less than 2 Mbps download. This morning I can't even squeeze 1 Mbps download. Even this page took several minutes to load up. Time for a class ****** ***suit?

tim1966 · ‎01-21-2018

lake_woman........It is not a matter of a better deal, I just want a satellite internet provider that can provide fairly consistent download speeds. I am not talking about speeds dropping down to 20 Mbps or 18 or 15 or even 12 Mbps, but I have been getting 1 and 2 Mbps download. I changed to Hughes from Excede where I was probably getting between 10 and 12 Mbps download but it was always consistent and I don't think that I ever had to call customer support to report a problem. Also when I first went with Hughes for the first few months I was always getting error codes; transmit problems etc. Anyway my experience with Hughes is unsatisfactory and I have been waiting for the service to improve but it seems for my location it is getting worse. If you are having great service with Hughes great!

tim1966 · ‎01-19-2018

Just one more test for you Hughes! I am calling to cancel my contract and see what kind of B.S. your support people tell me. With Excede I got around 12 Mbps download but at least it was fairly consistent, I will take that any day over this!!

tim1966 · ‎01-19-2018

Another test I ran, at least I am out of the Kbps range at a whopping 2 Mbps! Anybody have one of those old dial up modems laying around, that might be a quicker way to get online.

tim1966 · ‎01-18-2018

This Hughes Gen 5 really sucks!! I can't get over all the ads on TV with them claiming 25 Mbs download, HA, HA, in their dreams. This service has sucked ever since I have had it! I am doing a download speed test as I am writing this, I started the test about 10 minutes ago and still have not downloaded 25 MB. Hey Hughes let me out of my contract so I can go back to Viasat/Excede. Here are the results from the second test.https://testmy.net/db/CMfbYxXsa

tim1966 · ‎11-16-2017

I am so sorry I switched to Hughes, the service is inconsistent and unreliable!! Wildblue/Excede is much better with more consistent performance. http://testmy.net/quickstats/tim1966

tim1966 · ‎10-27-2017

Another test a few hours later and it is still slow. I regret leaving Excede/Wildblue, I have had other issues with Hughes as well.

tim1966 · ‎10-27-2017

My internet speeds seem to be getting slower all the time, this is the latest test: This is the average of several tests I have run, anybody else experiencing slow speeds?

tim1966 · ‎07-23-2017

Ever since I upgraded to Gen 5 I have had problems with the connection; either very slow speeds or unable to connect to the internet at all. I have talked with customer support several times and have had a service technician come out as well. The last time the tech was out he replaced ALL of the equipment on my end, still no change. The problem was referred to the engineers and all they said was that, "The engineers investigated the account and concluded that the site is running fine." NOT!! The errors I get are: 12.7.1 A transmit problem has occurred 12.7.2 A transmit problem has occurred 12.1.12 A transmit problem has occurred 12.1.9 A transmit problem has occurred 23.1.1 TCP acceleration is down I hope that someone at Hughes can figure this out or I need to go back to Excede, I never had a problem with them, I just changed to Hughes because of all the hype about the new Gen 5 speed. It turns out that the Gen 5 is slower for me because it is very seldom 100% operational. This problem is intermittant, I can tell when it is having a transmit problem because the internet connection is real slow.

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Date Last Visited	‎01-29-2018 10:46 PM

About tim1966

Re: SLOOOOOOWWWWW SPEED..........

Hughes Gen 5 so slow it is not even usable

Re: SLOOOOOOWWWWW SPEED..........

Re: SLOOOOOOWWWWW SPEED..........

Re: SLOOOOOOWWWWW SPEED..........

SLOOOOOOWWWWW SPEED..........

slow download speeds

Re: Gen 5 slow

Gen 5 slow

Gen 5 will not work, Hughes is unable, or unwillin...