timandjodi
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Joined 8 years ago
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Re: New Gen 5 owner in Northern California (slow as molasses)
Well thats a bummer. was gone for a week, back on friday night and the internet was working well. didnt bother with a speed test until sat morning i think, and it was 20-30+ over the weekend. so i figured it was "back to normal'. Monday night now, and 2.5ish download speeds. Having to use my phone right now to post this..... :(8.3KViews0likes1CommentRe: New Gen 5 owner in Northern California (slow as molasses)
Sorry, but this is a total joke, and not at all what we are paying for. I've tried really hard to remain patient and not get too frustrated, but now the answer is basically that there is no answer, the "fix" probably wont actually fix anything, and we are just waiting for more and more "adjustments".... This is not directed at all at Liz, as far as I can tell this is totally out of her control and she's been doing what she can and telling us whatever she can, thank you for that Liz. But this is just to everyone else- something very obviously was changed a couple of weeks ago. I'd wake up, hop on the computer, and check the speed (being a curious new customer to satellite internet) and speeds would normally be 30-40-50+ Mbs download. And they would generally stay at 30+ throughout most of the day, with a predictible slow down after about 5pm for a few hours, most of the that time web browsing was still very acceptable, streaming HD might be a little difficult, but otherwise still usable. After adjusting to the latency, I was overall pretty happy with my new satellite internet, I had enough data for most of whatever I wanted including a decent amount of Netflix streaming. Then a little over 2 weeks ago, things changed dramatically. Now the fast times of the day are ~5 Mbs and the evenings as you all know are unusable. So the potenial is there (or was there) and we just aren't getting it anymore. And no fix in sight? 2 more years of this? Nope, I'm not paying for this "service". Thanks again Liz for trying to help...8.6KViews2likes7CommentsRe: New Gen 5 owner in Northern California (slow as molasses)
ike0224 - Also in Placerville, I'll likely be cancelling shortly unless something happens to bring it back to the way it was a few weeks ago. Just wanted to mention Verizon has a home internet/wifi service that uses their LTE signal and is an alternative option for us. Assuming that you get a decent Verizon signal where you are at.8.8KViews0likes2CommentsRe: New Gen 5 owner in Northern California (slow as molasses)
I'll stay tuned and see what happens.... I'm curious Liz if you know, or can say, what happened around Sept. 23rd that changed things significantly? I had great speeds overall (some slowdown in evenings) before that date, and it's been very bad since then with very slow speeds most times with only minimal times where it's usable. As a new customer who might not stick around, even if they fix things this Saturday, can we expect this type of thing in the future? Thanks.9.6KViews0likes0CommentsRe: New Gen 5 owner in Northern California (slow as molasses)
Ive rebooted the modem a few times, the computer, the browser, turned wifi on & off....... Not having any effect. Speed right now 10:18 am (when it normally was 40-50+ about a week ago) is 5.8 and that drops to ~1 in the evening, I.E. unusable.8.8KViews0likes91Comments