ZPHughes
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Joined 8 years ago
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Re: Usage meter javascript error
I was told by one of HN phone tech suppport people that Usage Meter won't work with the latest W10 update and he advised me to just unistall it and to use HN website, instead, to see my usage. Another rep had no clue about what the fisrt one said. What do you know? Thank you.11KViews0likes27CommentsRe: Low download high upload
I am experiencing exactly the same issue for the last few days and, I think, it is a bug in the software, that is HNet Speed Test. I have GEN5 and HT2000W modem. My download is .98 Mbps and upload 3.28 Mbps. Testmy.net shows result for download as 26 Mbps, and upload 2.1 Mbps. Unfortunately, tech support people at HNet are superfically trained and aren't capable to detect and troubleshoot the issue. I tried 2 of them and both of them are just going through a typical protocol, including rebooting the modem, which is useless. Theyshouldreport the issue to their management, instead. I am not sure they would do it as some of them are georgraphically and time zone far removed, or their protocol doesn't provide that option.7KViews0likes1Comment