I can not watch a video on HughesNet because it is constantly buffering. I was told that HughesNet is aware of the problem and is working on it. That was about a month ago. Something about the gateway in California. I ran the speed test as recommended. I am a Senior Citizen that is not Tech savy so your post entitled "Think you have slow speeds" does not provide enough step-by-step instructions to ensure I am providing what you need. As far as I can tell my internet is barely functional and WAY BELOW average. I should not have to pay for such poor service. Let me know if this is sufficient data for you to intercede. https://testmy.net/quickstats/mark-hughes
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In December the modem broke after only 5 months service. Tech support talked me through some repair steps and determined that I needed a new modem which they stated would be sent to me without charge. January 11, I began receiving Emails stating that my account would be charged $125 for un-returned equipment fee. I began calling, texting, and chatting HughesNet. Each time I was assured that the problem had been resolved. January 25 I was billed $395.80. Once again I contacted Customer Support and was told that this was an error and that the money would be put back into my account. I have multiple case numbers and the names of as many representatives who told me this would be corrected. Each time I give the previous case number the representative acts as if they never heard of my issue and give a differen reason why I was billed. February 23 I attempted to contact Executive Customer Care by phone and Email but was only able to leave a voicemail and neither Voicemail nor Email have been responded to. My account continues to be billed the monthly charge while this dispute is unresolved. Robbery & Lies!!!
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