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About shjeng
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08-25-2017
10:08 PM
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08-24-2017
08:15 PM
Hi Liz, I saw your PM. Thank you for your assistance. Much appreciated.
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08-18-2017
08:30 PM
Thanks for the suggestions. I've taken your recommendations re. turning off data save into consideration and have done so. I'll try watching some Directv Now and see if there is any change. If I still have any of the problems that I noted before, I will update you with such. Otherwise, C0RR0SIVE, yes, please continue with the phone call transcript review and let me know the results thereof. Again, thanks and have a good weekend.
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08-17-2017
07:26 PM
Thank you for the quick response, C0RR0SIVE. Can you let me know the timeframe/how long the review will take? Also, I am pretty sure that I have not used up my data, as the "My Usage" window (top right of this site) notes that I have only used 99% of my data. As noted, the picture freezes due to buffering on a daily basis (heck hourly basis, actually), as well as picture quality is less than HD (imagine looking at a 1980's t.v. picture, despite my set being HDTV and Directv Now streaming is supposed to be HD). Anyhow, I look forward to a response soon. Thanks again.
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08-17-2017
06:06 PM
Hello, I signed up for Hughesnet, with the sales rep. on 8/5/17. I told the sales rep. that I needed a strong/fast enough bandwidth that will allow live streaming of Directv Now. She said Hughesnet was meant for this. So the system was installed the next day. From the first day until now, the bandwidth is not strong/fast enough. It would take 2 minutes for each channel to load its content, which makes "channel surfing" impossible. And when the show does finally play, it would either freeze every few minutes from having to buffer, or the quality of the picture was below HD quality (because of the weak/slow bandwidth), or BOTH. At this point, it has been 11 days of horibble television watching. There was misrepresentation in the inducement into this service agreement. I have read from this community support postings that there is no Early Termination Fee (ETF) if cancelled within 30 days and equipment is returned timely. Thus, someone please respond and let me know how to proceed with this "cancellation with no ETF" process. Thanks in advance.
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